PPI Team Leader - London Dayshift

Recruiter
Momenta Operations Ltd
Location
Farringdon
Posted
10 Jan 2018
Closes
15 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

PPI Team Leader - London (Dayshift)

What's The Role?

We are looking for people with the experience and skills to work on a high-profile PPI case handling project with attractive levels of pay. This is a fantastic opportunity to work for an international brand, in a positive and dynamic team environment

Tell Me More

  • Location: London
  • Rate: £220 per shift
  • Work pattern: Monday to Friday, 9am to 5:30pm
  • Start date: ASAP
  • Duration: June 2018 with possible extension

Your day-to-day activities will include:

  • Managing a team of case-handlers and administrative staff to consistently meet productivity and quality targets;
  • Driving performance of the team and feeding back to management;
  • Overseeing the case review process including data-gathering, customer contact, decision making and redress calculation;
  • Working with a wide range of systems to manage data
  • Liaising directly with management day-to-day.

The Benefits For You

You'll be working with a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well as advancing your experience and developing new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need

  • Proven experience managing teams in a target orientated environment is a must. A background in financial services and complaints-handling is essential.
  • PPI experience is preferable but we will also consider candidates with strong experience in other products
  • Significant experience of managing teams towards stringent productivity and quality assurance targets
  • Strong numerical and decision-making skills and be able to create MI reports;
  • Proven strengths in leading, coaching and motivating a team.
  • Proficiency in Microsoft Office programs, especially Excel
  • Ability to manage multiple activities and prioritise tasks
  • Confidence to escalate issues to leadership team
  • Pro-active approach and ability to identify solutions to operational challenges
  • Commitment to the duration of the project is expected.

Next steps:

To express your interest in this opportunity, don't delay; please click Apply now.