Application Software Helpdesk Analyst

Recruiter
Henderson Brown Recruitment
Location
Leicestershire
Posted
09 Jan 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Helpdesk Analyst - Application Software Support: An excellent opportunity to further your IT Management career in a leading international software company The Company: MACS Software Limited, a developer of software specialising in improving the efficiency and management of manufacturing & logistics companies worldwide. Position: Part of the Implementation/Support team, focussing mainly on first line application software support. Based in Lutterworth (adjacent to junction 20 of the M1 motorway) but with occasional travel to customer sites. Requirements: We are looking for an enthusiastic individual with a good level of education (Degree level or equivalent) and relevant experience to join the Company as a member of the implementation/Support team. Key skills required: A hands-on, common sense approach Good communication skills Good IT, numeracy and analytical/problem solving skills Good organisational skills with a "can do" attitude Personable, confident and able to work under pressure to tight deadlines and meet customer expectations Knowledge of the warehousing environment / warehouse management systems would be of particular benefit (but not mandatory) A willingness to travel if required Responsibilities: Main duties to include: Help in the installation and support of MACS software systems from head office and potentially in the field Assist in the production of associated documentation e.g. system user instructions Other tasks associated with the running of the business e.g. reporting, data migration, site visits etc. Flexible and adaptable with a willingness to undertake tasks as required to support the business and our customers. To work to, and ensure compliance with, company management systems at all times What we offer: Salary: Subject to experience (£20-25k) Holidays: Initially 20 days, rising annually to a maximum of 24 days Private healthcare: Discretionary, after 1 year of service An excellent opportunity to further your career and opportunities to progress into testing, implementation & training