1st Line Support

Jonothan Bosworth
09 Jan 2018
15 Feb 2018
Contract Type
Full Time
1st Line Support Engineer Telford £16,000 - £18,000 Jonothan Bosworth Recruitment Specialists are currently looking for a 1st Line Support Engineer to work as a member of a busy service desk. If you are keen to advance your career within the IT support industry, to work for a dynamic and growing IT Services Company, then please apply. 1st Line Support job role: As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a monitoring system. You'll be resolving 1st line incidents answering and resolving customer queries to a high standard. 1st Line Support job responsibilities: As 1st Line Support Engineer you will be responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner You will be responsible for answering incoming telephone calls for support and either resolving the customer problem quickly or handing the call to the right engineer You will manage the Support mailbox Escalate trouble incidents and work requests in line with departmental SLAs and procedures You'll ensure tickets are logged correctly whilst performing proactive and preventative maintenance Job pre-requisites ideal: As Support Engineer, you will have a good knowledge of PC/laptop hardware 1st Line Support and remote troubleshooting experience Windows Server 2003/2008/2012 administration and configuration Active Directory admin Remote support of users in a virtual environment Exchange 2010 admin Supporting knowledge of MS Office products and remote printer troubleshooting Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events. If you are interested, please send a copy of your CV to George at Jonothan Bosworth for more information.