HP Break-Fix Engineers Nationwide (Permanent)

DataCom Division
09 Jan 2018
15 Feb 2018
Contract Type
Full Time
HP Break-Fix Engineers required Manchester with major glaobal company HP Break-Fix Engineers Primary responsibilities include: • Attending customer sites to provide an effective, professional repair of products supported by the Company • Ensuring that service requests are responded to in line with the contracted SLA • Ensuring that all incidents are cleared down in real-time and updating the BT Incident Management System and where applicable updating the customers helpdesk. • Maintaining a high level of service at all times with response time, repair time and escalation parameters • Carrying out IMAC Services as and when required • Use of logistical locations for spares collection/returns, ensuring all necessary paperwork is completed in accordance with Company processes & proceduresAbility to triage and support HP Storage 3PAR equipment with current HP accreditations • Ability to triage and support networking products from entry to enterprise level, Cisco, Juniper, HP Ability to triage and support HP Multi-Function Printer Devices with current HP accreditations Ability to work on your own, creative, adaptable and flexible Ability to work on an on call rota working a 1 in 4 shift pattern or as required. HP Proliant, HP- PCs, Severs, printer Please give Allison @ Datacom a call on: 02070891507