Customer Due Diligence and On-boarding Analysts - Banking - Manchester

Recruiter
Emponics
Location
Lancashire
Posted
09 Jan 2018
Closes
15 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Customer Due Diligence and On-boarding Analysts - Bank central Manchester 6 months contract We are currently working with a major banking client on a large scale remediation programme and are looking for a number of analysts to join their team in central Manchester . They are looking for January starters but there may be flexibility moving past that as they are looking for a number of people . To be considered, you will need to have telephony experience in a call centre environment where you have maintained corporate customer relationships and possess a knowledge of Know your Customer (KYC) and Customer Due Diligence (CDD). Your main responsibilities will include: •Facilitating inbound and outbound calls relating to requests for KYC/KYB documents for their accounts in Commercial and Business banking •Working with remediation analysts to gather required documentation from clients •Maintaining a high level of customer service Your skills and experience will ideally include: •Excellent communication skills •The ability to take ownership and follow up on issues and queries in a timely manner •KYC and CDD knowledge