Application Software Support Team Leader

Henderson Brown Recruitment
09 Jan 2018
15 Feb 2018
Contract Type
Full Time
TEAM LEADER - Application Software Support: An excellent opportunity to further your IT Management career in a leading international software company The Company: MACS Software Limited, a developer of software specialising in improving the efficiency and management of manufacturing & logistics companies worldwide. Position: Part of the Implementation/Support team, focussing mainly on leading and managing first line application software support. Based in Lutterworth (adjacent to junction 20 of the M1 motorway) but with occasional travel to customer sites. Requirements: We are looking for an enthusiastic individual with a good level of education (Degree level or equivalent) and relevant experience to join the Company as a member of the implementation/Support team. Key skills required: A hands-on, common sense approach Good communication skills Good IT, numeracy and analytical/problem solving skills Good organisational skills with a "can do" attitude Personable, confident and able to work under pressure to tight deadlines and meet customer expectations Knowledge of the warehousing environment / warehouse management systems would be of particular benefit (but not mandatory) A willingness to travel if required Responsibilities: Main duties to include: Management of the Helpdesk/Support function - lead by example Help in the installation and support of MACS software systems from head office and potentially in the field Assist in the production of associated documentation e.g. system user instructions Other tasks associated with the running of the business e.g. reporting, data migration, site visits etc. Flexible and adaptable with a willingness to undertake tasks as required to support the business and our customers. To work to, and ensure compliance with, company management systems at all times What we offer: Salary: By negotiation and subject to experience - let us know your requirement Holidays: Initially 20 days, rising annually to a maximum of 24 days Private healthcare: Discretionary, after 1 year of service An excellent opportunity to further your career and opportunities to progress into testing, implementation & training