Service Desk Operative - Helpdesk

Asset Resourcing
London (North)
09 Jan 2018
15 Feb 2018
Contract Type
Full Time
Service Desk Operative - Monitoring: The service desk operative role is responsible for providing first line support to both internal and external customers for solutions ranging from onsite software monitoring to the implementation and enforcement process. This is an exciting opportunity for a candidate looking to improve their technical support skills and experience in a busy helpdesk environment. Working within a fast-paced and dynamic team, the candidate will play their part in expanding the business with an aggressive improvement strategy, playing a key part in achieving the goals defined within our client's strategy. Technical skills: *Experience of monitoring solutions (such as Labtech, ConnectWise, Autotask etc) *Understanding of Windows operating systems from XP onwards *Understanding of network topology and communication services *Proven methodical approach to fault diagnosis *Previous experience within an IT support environment desirable Key Objectives & Responsibilities: *Daily management of support tickets *Remote monitoring of software solutions *Proactively contacting clients, contractors and stakeholders as a part of incident management *Escalation of issues to the 2nd line support operatives *Analysis and monitoring of site data feeds across various platforms *Responding to daily client email/telephone support requests and queries *Commissioning of new sites and solutions *Provision of remote assistance to field service engineers *Hardware pre deployment configuration and testing *Returned hardware testing and reconditioning Personal Qualities: *Self-motivated with the ability to work under your own initiative *Ability to work within a team environment *Effective communication skills *Enthusiastic with a positive attitude *Versatile and eager to adapt and learn new skills