Financial Services Collections Agent
Job Title: J2161 - Leasing Collections Agent - UK, SE Eng - Asset Finance Salary: To £30,000 plus excellent bonus and benefits Location: UK, SE Eng / Thames Valley Bonuses: Excellent Benefits: Excellent Job Function: Credit Risk & Collections Vacancy Type: Permanent Asset Type / Sector: All Assets / Sector Job Description : Ref: J2161 - Our client is seeking a Leasing Collections Agent, UK, SE Eng to work as part of the UK Collections Team, chasing all overdue rentals and minimising the number of agreements submitted to Legal Recoveries. KEY ACCOUNTABILITIES: Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guideline and UK legislation. Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or the equipment. In cases where there are no potential buyers, fast tracking the agreement for termination and uplift of he equipment. Resolve customer complaints by involving introducer and internal Sales team members where appropriate. Ensure the customer maintains their rentals whilst assistance provided. Adhere to the Collections guidelines in order to ensure all collections related activity is within specified compliance requirements. Escalate any potential issues on agreements whereby the customer holds a high exposure. Meet all KPI and targets as set. PERSON SPECIFICATION: At least 2 years' collections experience essential. Knowledge of contracts and consumer credit preferred. Banking, Leasing or Finance Agreements experience preferred. Good knowledge and understanding of UK Insolvency and consumer credit laws. Good negotiation and conflict resolution skills. Ability to work within structured processes managing tasks efficiently and effectively. Excellent communication skills. Team player. Experience with high volume work loads. We will only consider applications from candidates with proven relevant experience from the Asset Finance and Leasing Industry.