Renewals Advisor / Insurance Renewals Sales / Sales Adviser

Recruiter
Bluetownonline Ltd
Location
Birmingham
Salary
18000.0000
Posted
08 Feb 2017
Closes
08 Mar 2017
Contract Type
Permanent
Hours
Full Time

Job Title: 2 x Sales Advisor and 2 x Renewals Advisor

Location: Birmingham

Salary: Basic: £18,000 plus bonus OTE: approx. £23k

Hours:

Week One: 9:00am - 17:00pm

Week Two: 13:00pm - 20:00pm

Alternate Saturdays: 9:00am - 15:00pm

This is an exciting opportunity to join one of the most dynamic and largest Insurance Brokers in the Midlands, based at Fort Dunlop, Erdington, Birmingham.

They are currently looking to fill a number of vacancies within their Sales and Renewals department, to join their expanding business.

The successful candidate will have proven experience within a customer centric/call centre role and demonstrates an ease when based in a high paced busy working environment.

Experience of working within the financial sector would be desirable. If you consider yourself to be an individual who enjoys working within a team environment for a niche broker please apply today!

Key Responsibilities:

  • Maintain effective communication at all levels of the hierarchy in order to supply information and feedback deemed necessary on a regular basis.
  • To ensure new business and Renewals insurance enquiries are received by telephone and all relevant information required is obtained and communicated whist adhering to FCA regulatory requirements, Credit Card Payment Industry Standards and the Data Protection Act.
  • Follow a set renewals and sales structure to confirm the needs and demands of the customer and sell both core and additional products, must follow a completion of a task of "fact finding" exercise to identify customers' demands and needs.
  • Responsible for continuously treating customers fairly and in line with FCA regulations
  • To follow relevant call transcripts as determined by Company standards and FCA guidelines
  • Attention to detail and accuracy of data collaboration are imperative to this role, all sales and renewals employees are quality assurance monitored to ensure above standard results are achieved.
  • Responsible for communicating up to date policy renewal details
  • Working with Performance Managers and the Underwriting teams, to maintain Company best practice when communicating up to date new business insurance policy details to clients.
  • To ensure new business insurance enquiries and renewals are received by telephone and all relevant information required is obtained and communicated whist adhering to FCA regulatory requirements, Credit Card Payment Industry Standards and the Data Protection Act.
  • Correct use of the information provided will determine which insurers will provide the most competitive rates for the client's needs.
  • To issue policy documents
  • To update client's personal details via OGI and SSP systems.
  • To report and manage errors in line with company procedure.
  • To comply with the company policies and procedures.

Communication:

  • Maintain effective communication at all levels of the hierarchy in order to supply information and feedback deemed necessary on a regular basis.
  • Responsible for continuously treating customers fairly and in line with FCA regulations
  • Responsible for communicating up to date policy renewal details.
  • Keep up to date and work within industry best practice guidelines, meeting FCA guidelines in order to effectively carry out the Sales Advisor role.
  • Responsible for delivering to the client the correct version of up to date scripting.

Key Requirements:

  • Minimum 5 GCSE's grade A to D; or equivalent combination of education and relevant experience.
  • At least 2 years previous Sales experience preferable, Industry experience is not essential.
  • Knowledge of sales and target driven techniques
  • Ability to demonstrate excellent communication and interpersonal skills
  • Ability to receive feedback in a positive and constructive manner
  • To display patience and adaptability in approach to our customers
  • Knowledge of Microsoft Office products and both software houses, OGI and SSP.
  • Ability to work independently with minimal supervision, establishing priorities and meeting deadlines.

Please click the APPLY button to send your CV and Covering Letter for this role.

Candidates with experience of; Inbound Sales, Customer Service, Outbound Sales Advisor, Insurance Renewals, Outbound Sales, Sales Assistant, Sales Support, Sales Executive, Sales Agent, Customer Service Assistant, Account Manager, Renewals Advisor, Business Development, Conversion Sales, Renewals Sales, Sales Manager, Business Development Executive, Sales Executive, Insurance Sales, New Business Sales Executive, Sales Consultant, Sales, Sales Agent will be considered for this role.