Managed Services App Support Analyst - SQL, Servers, IIS

Applause IT Ltd
09 Jan 2018
09 Feb 2018
Contract Type
Full Time
Managed Services / Application Support Analyst - SQL, Windows Server, IIS Near Reading - M4 Corridor - Commutable via Maidenhead, Basingstoke, Newbury and most parts of Berkshire, Wiltshire, Surrey and Hampshire. £33,000 - £36,000 pa + Great Benefits Package Leading Document Management Services Company requires experienced Support Analyst with a good mix of Windows Server, SQL Database and IIS Admin Skills to provide 2nd to 3rd line managed services support for hosted users from the offices near Reading, just off the M4. Office based to start with the increasing possibility of remote working after year 1 (once established). Required skills and experience: Strong software background, ideally in support and/or service delivery arena Knowledge of SQL queries and database technologies, in particular MS SQL Server and/or Oracle Database experience is highly desirable Windows Server and Client administration, 2008/Windows 7 upwards Any basic MS SQL Server and/or Oracle Database Administration skills of interest Citrix Configuration and application deployment IIS and/or Apache web server administration Basic Networking as applicable to hosted environments Good working knowledge of MS Office applications Experience of working as part of a team within a busy customer driven environment Confidence in dealing with challenging situations, and the ability to work under pressure to tight SLA's Any knowledge of the the local authority landscape is very much of interest. The Role: To develop and maintain up to date detailed knowledge of the Managed Service environment Assist Project Management in specifying work packages to be delivered within the Managed Services Environment and work with Project Management and Delivery teams on issue logs generated out of projects and deployments Assist delivery teams to perform work packages within the hosted environment advising on the nuances of hosted delivery and managing/making additional changes as needed Owning the roll out of scheduled upgrades/patches across all customers and maintain associated documentation including arranging suitable maintenance windows, specifying, delivering and testing the changes Assist the Head of Managed services to ensure project requests are in place so that all customers remain on supported versions within the remit of the customer's contract Advise colleagues supporting the underlying hardware, OS and networking areas of the environment of changes needed to support projects taking place, so they can be scheduled efficiently Design and implement solutions for implementing new or bespoke solutions Assist colleagues and customers in Disaster Recovery testing Respond, take ownership and resolve all Managed Service customer Incidents within the agreed SLA timescales Assist less experienced colleagues to develop their knowledge and experience Assist in the generation of reporting information to provide to customers on their use of the system Big Company benefits package on offer including company pension, health, life, 5 weeks leave plus statutory, study bursary and share save scheme. Applause IT are acting as sole recruiter for this role so please send CV now and call Tim Morris on 0121 285 3911 to find out more. Managed Services / Application Support Analyst - SQL, Windows Server, IIS Near Reading To £36K + Great Bens