Support Engineer (3rd Line)

Recruiter
Talent International
Location
Wiltshire
Posted
07 Jan 2018
Closes
09 Feb 2018
Contract Type
Permanent
Hours
Full Time
Windows Server 2008 R2 / 2012 R2 / Windows 7 / 8 / Microsoft Office / Office 365 / Active Directory / LAN / vLAN / GPO / 3rd Line Support / Infrastructure Engineer / Support Engineer I am working with a reputable business in Chippenham who are looking for a Support Engineer (3rd Line) to help in a time of growth. The ideal candidate should have experience of working in a dynamic environment, requiring constant updating of knowledge in both the technical and procedural aspects of the job. This is a great opportunity to join a growing organisation after a recent acquisition. The Role To provide technical support to internal users and stakeholders To participate as a project resource as and when required Ensure alerts and logging procedures are functioning and reacted to To monitor and remediate issues as required for end user desktop and back end servers in a client facing and business critical 24/7 high availability infrastructure. Ensure documentation and compliance requirements are met Report to the IT and Software Development Manager Experience Demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues Windows Server 2008 R2 / 2012 R2, Windows 7 / 8 Microsoft Office suite / Office 365 Active Directory Security products / Anti virus / Log management / Patch management; all which form part of the continuous program of monitoring to ensure the LAN remains PCI DSS compliant. Networking knowledge covering LAN/vLAN/WAN technologies Knowledge of virtualisation technologies Be passionate about customers and service, with a strong will to make a difference. The ability to work in a dynamic environment, prioritising and multi-tasking effectively Knowledge of GPO deployment and configuration Strong problem solving abilities and excellent communication, customer handling and inter-personal skills. Windows Server 2008 R2 / 2012 R2 / Windows 7 / 8 / Microsoft Office / Office 365 / Active Directory / LAN / vLAN / GPO / 3rd Line Support / Infrastructure Engineer / Support Engineer