Senior Service Assurance Expert
Your experience in the development of Data Analytic tools (e.g. Tableau, Splunk, Sandvine DPI) within the Telecoms or Satellite Engineering sectors will be critical to our client, an industry leader and pioneer of mobile satellite communications. They are currently seeking a Service Assurance Senior Expert to join their team in London. Read on for the job details. To apply click the button at the bottom of the page. About the job Our client operates a fleet of geosynchronous satellites, providing a wide range of global communications services to maritime, air and land-based sectors. They need a Senior Service Assurance Expert to manage and monitor the performance of their different services, advising on trends, problem anticipation etc. and managing day-to-day activities to ensure the smooth running of the service monitoring and reporting function. The Senior Service Assurance Expert will need to rapidly become familiar with the various dashboards (based on Tableau, Splunk, Sandvine and other monitoring systems of the telecom vendors for both BGAN and GX services). You will need strong knowledge of satellite/telecom traffic and systems behaviour to interpret complex graphs or raw data tables, KPIs related to networks, terminals, applications etc. to identify anomalies which could degrade performance at system and end-user level. A high level of competence in manipulating Service Assurance data is required, as is hands-on experience with tailoring Dashboards to respond to Director level requests for daily/weekly reports. Strong knowledge of IP/telecom traffic is also needed to perform deep data analysis to enable problem identification and resolution. Key responsibilities include: *Delivery of the primary objectives of the role as above. *Establishing requirements for the monitoring and reporting function, the day to day operation, the tools and the fulfilment of two key objectives: Anticipating service problems based on trend & pattern analysis. Daily monitoring in quasi-real time KPI and KQI to quickly identify issue affecting the network or terminal status or (paramount!) the end user experience. *Establish and implement internal processes for the monitoring, alerting and reporting function to ensure a high standard of operation. *Become the reference point for: Interpretation of Systems auto-generated Graphs for the identified KPI and KQI. Assessment of anomalies, incidents and problems. Producing the right Actions towards other stakeholders in COO and CTO to maximise the Service Performance. *Fast and accurate daily support to the NOC to react to the list of GX and BGAN troubled terminals. *Effective daily support to the NCO and other COO stakeholders to intervene, assess a more detailed analysis or engage with the vendor for Daily GX and BGAN Assurance Report based on KPI and KQI. *Interpretation/Problem Assessment/Actions etc. will be performed via varying dashboard formats to effectively communicate on a weekly/monthly basis with e.g. NOC, COO, CTO, BU, Executive Team and external Distribution Partners. Essential Knowledge and Skills: *Qualifications to degree level or equivalent (ideally Telecoms, Satellite Engineering or Computer Science). *Solid hands-on experience of telecoms or satellite Engineering and some development experience in data analytic tools e.g. Tableau, Splunk, Sandvine Deep Packet Inspection. *Experience in Service Assurance methods and techniques and telecoms operational service monitoring. *Ability to diagnose telecom (data, applications, and possibly voice) problems and analyse trends. *Excellent standard of written English; ability to prepare concise written summaries when required. *Ability to visualise information. *Very good grasp with Maths and Statistics related to service performance monitoring. *Leadership skills to be able to work with a global multifunctional team. *Good standard of numeracy and aptitude for working with structured data in an analytic way. *Ability to develop good working relationships with the other members of the Service Performance team and both internal and external contacts. *Excellent working knowledge of standard office automation software: Excel, Word, Outlook, PowerPoint. In addition, the following would be desirable: *Experience in a similar role in a mobile/telecommunications operator with end-users. *Experience of system analysis or testing. *Experience of big data. Senior Service Assurance Expert London £negotiable DOE + Bonus + Benefits Key Skills: Service Assurance, Satellite, Telecoms, Tableau, Splunk, Sandvine, Deep Packet Inspection, DPI, Data, Big Data, Data Analytics, Service Performance, Service Monitoring, System Analysis, System Testing. Please note: Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules. Applicants who meet these criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level. Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time. This role is a PERMANENT position Electus Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.