Operational Risk Manager - Customer Communications

Metrobank/ Metro Bank
London (Greater)
11 Jan 2018
09 Feb 2018
Contract Type
Full Time
Are you passionate about creating clear, fair and accurate communications? Are you well versed in Conduct Risk, Operational Risk and Privacy Laws? Do you like the idea of supporting our Communication team in guaranteeing best-in-class communications for customers and colleagues? Then this could be the perfect role for you!As an Operational Risk Manager for the Communication team, you will work closely with internal customers across the bank, including Propositions, Digital, IT and Change Risk, Compliance and Internal Audit. You will be responsible for identifying areas of risk, devising and policing effective controls and mitigating the known issues. So what would you be doing?
• Identifying, reporting and facilitating the resolution of potential communication risks, making sure the necessary controls are in place
• Helping our Communication function to self-assess its risks, the controls that act to mitigate these risks and reviewing and challenging these self-assessments
• Advising or updating the team on industry requirements and best practice
• Leading controls testing around the Bank, and helping colleagues to improve their service processes
• Planning a controls testing schedule
• Being part of the risk champion network across Metro Bank
You need to be this kind of person…• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environmentAnd whilst we always aim to train for skill where possible, on this occasion we are looking for someone who is already able to do all these wonderful things…
• You have probably studied finance or another relevant discipline and maybe have a certificate or diploma in risk management
• You will be familiar with Operational Risk, Conduct Risk and Privacy Laws concepts
• You will be risk aware and understand financial products, with a good knowledge of the regulatory environment for retail and commercial banking
• Experience of implementing operational risk procedures, preferably within a banking environment
• Experience of evaluating and measuring risks across a business is essential
This job was originally posted as www.totaljobs.com/job/79062889