IT Support

Charing Cross Station
12 Jan 2018
09 Feb 2018
Contract Type
Full Time
Responsibilities:Functions as the first line of IT support for the users (Level 1-2)Assists with problem triage, resolution and/or escalationProvides low level monitoring of the system monitoring tools, helping to circumvent a problem from developingTakes the lead in personnel and equipment moves/adds/changes and replacementResponds to and diagnoses problems through discussions with users, includes problem recognition, research, isolation and resolution stepsRecords the action(s) taken and follow up on deferred actionsReallocate problem calls to an alternative relevant support groupResolves less complicated problems immediatelyIs aware of and adheres to escalation proceduresWorks with and uses a trouble ticket help desk systemHelps maintain a help desk user self-help / self-diagnosis and solution system.Qualifications:Associates degree in computer science/engineering or equivalentMinimum 2 years of experience in an information technology fieldOral and written communication, interpersonal and analytical skillsKnowledge of computer software, operating systems and network related technologies. Advertised through Zoek 3cec14caa5524f958d9b6e9fe92024082