Weekend Field Service Engineer

Bristol (City Centre)
11 Jan 2018
16 Feb 2018
Contract Type
Full Time
Weekend Field Service Engineer Bristol, £21,243.00 (Increases to £21,668.00 after probation) – 30.48 hours What Is The Role of aWeekend Field Service Engineer? Reporting to the Regional Service Manager (RSM), you will attend calls for assigned ATM’s maximising their ability to dispense cash. Consider company image seriously, both with your personal appearance and manner towards customers and the appearance of the ATM’s that you repair. What Will I Be DoingWeekend Field Service Engineer? Receive your daily work calls, manage and plan your own day efficiently according to geography, aged calls maximising the number of attending calls. Escalate ATM technical problems to Duty Team Leader for guidance and help. Use resources available to you to aim to repair each fault first time, perform maintenance checks on each visit to prevent further faults from occurring. Conduct cleaning of ATM front fascia on each visit and check that branding and signage is correct. Perform hardware and software upgrades as requested. Understand engineer security levels and adhere to them. Comply with company security policies and procedures. Respond to performance appraisals and concerns. Manage own parts usage, returns and boot stock What Would I Need to Succeed as a Weekend Field Service Engineer? Sound technical understanding of ATM functions A willingness to learn new skills A positive can-do attitude with regard to getting over a problem be willing to work as a team and help other engineers in times of heavy workload. Good interpersonal skills with Customer Care Team Good interpersonal skills with Customers in general Valid UK driving licence Six month probation including a Ten Year security screening. What Do I Get In Return? Salary: £21,243.00 pa, rising to £21,668.00 after probation. Holiday: 30 days (inclusive of public hols) = 183 hours – After 5 years of service this rises to 33 days (inclusive of public hols) = 201 hours. Workplace Pension Fantastic Health Shields benefits! such as: Claiming payments back towards dental care, optical care, physiotherapy sessions Gym membership discounts Employee Assistance Programme with 24/7 counselling service. Shift Pattern 30.48 contractual hours per week based on door to door shifts: Fri 12 noon-8.00pm or Mon 8.00am- 5.00pm (depending on location), Sat & Sun 7.00am-7.00pm with 1 hour unpaid lunch break. This is average weekly hours inclusive of 7 x public holidays worked per annum (1,585 hours per annum) Requirement to work 7 x public holidays (all except Christmas Day): On a 12 hour door to door shift (1 hour unpaid lunch) Saturday & Sunday and On a 9 hour door to door shift (1 hour unpaid lunch) Monday or Friday (depending on location) Who Are We? We are Cardtronics UK, the cash machine people. Since our founding in 1999, we’ve been trusted to provide reliable ATM solutions to businesses throughout the United Kingdom, Europe and North America. With more than 17,000 cash machines across the UK, we have gone from strength to strength and have grown into the industry leader… and we’re still growing! As we continue to grow our portfolio into new markets, you will be joining at an incredibly exciting time and the opportunities to progress are defined and achievable. You may not recognise our name but chances are you will have used our ATMs!! Additional Keywords: Engineers, Engineering, ATM, security, Cardtronics, Quick Fix, Maintenance. Apply now Are you enthusiastic about this job? Send us your CV today by clicking on the Apply button and we will get back to you as soon as possible!