Administration Officer/Coordinator

simPRO Software LTD
11 Jan 2018
09 Feb 2018
Contract Type
Full Time
Administration Coordinator St Ives, Cambridgeshire Starting salary from £20,000-£25,000 depending on experience An exciting opportunity to join our UK team has become available and we are searching for someone who has exceptional communicationand administration skills. simPRO Software develops business management cloud solutions for the trade services industry. Our products are designed to optimise business workflow to refine process, improve productivity and increase profitability. simPRO Software is a global software house with operations in the UK, Australia, New Zealand and the United States. Key Duties and Responsibilities: You will be responsible for the smooth running of the administration function, including Accounts Receivable, of the UK office by: Create & manage jobs, invoices, credit notes and recurring billing for new and existing sales Process new Sales Accurately record and update client card & notes Be proactive in managing tasks & tickets associated with your jobs Maintain a clean simPRO/Salesforce database by ensuring the correct departments & prebuilds are used. (Move jobs to complete, archive old clients, update client cards etc) Liaise with other simPRO departments to ensure tasks are completed and assigned appropriately. i.e. IT and Accounts Understanding clients’ requirements and supporting appropriately. Escalate issues where necessary Activate licenses, accounting links and add ons for simPRO Builds as required Assist in building professional relationships through effective communication. Following correct policies, processes & procedures that relate to the job role as outlined in documentation shared at all times Providing refreshments including the ordering of catering where requested for clients and guests of simPRO and other related entities. Ensuring the meeting rooms and simPRO client areas are well presented at all times. Liaise with clients to update their details / billing as necessary. All supplies are refilled in client and staff areas. Ensuring the kitchen and outside area is tidy and maintained. Be responsible for accurately recording and processing of financial transactions, including. Debt collection Customer receipting Raising purchase orders Direct debit management Invoicing and recurring invoice management for Enterprise and Service platforms. Ensuring an awareness of and support for collection targets Ensuring deposits and balances are paid on time and training is scheduled/not scheduled accordingly Maintaining constant contact with customer/debtors, operations and management identifying issues for prompt resolution Maintaining sound records of conversations and updating collection systems (simPRO) in accordance with policy and procedure Key Skills and Personal Attributes: Previous Credit Control experience would be an advantage Eagerness and enthusiasm to learn, with an ability to learn quickly Polite and friendly telephone manner A vibrant and energetic personality Outstanding interpersonal skills Strong attention to detail, with documentation and processes Strong communication, negotiation and relationship building skills Ability to work effectively under pressure and to perform well in a team dynamic Ability to handle multiple priorities and changing schedules Business and accounting knowledge is highly desirable, as is a strong understanding of internet based technologies and systems Good personal time management & organisational skills Ability to achieve effective outcomes involving multiple people An understanding of simPRO software is desirable but not essential as is Call Logging & Help desk experience A working knowledge of the Google Suite or Microsoft Office products We have the product. We have the Clients. We have a growing business. We have the journey…. Are you wanting to make it yours? So if you'd like to join a fun and progressive organisation with room to develop your career in a growing global organisation, then please apply by sending your CV and a covering letter which details your current salary and your notice period. Please note: no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.