Financial Services Call Centre Agent
Financial Services - Call Centre Agent What is The Role? This is an exciting opportunity to be part of a dynamic operation in the financial services industry. You will be working to lead one of the high-quality teams helping a major financial service provider related to retirement options. Tell Me More Location: Based in Plymouth (Opposite the Pavilions) OTE; £36k Start date: ASAP End date: Initial contract to Mid 2018 Key Responsibilities: • Take incoming phone calls within agreed performance and quality standards • Making outbound calls to resolve customer queries in a timely manner • Demonstrate high levels of customer focus • Ensure calls are resolved to the satisfaction of the customer • Remain highly motivated and focused towards achieving set individual, department and company performance goals • Always interact in a friendly and professional manner – making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate • Explain relevant products and procedures clearly and simply • Making outbound calls to customers to promote additional products and services and/or seek feedback • Recognising ‘key signals’ from customers or enquirers so as to proactively promote our products and services • Complaint handling • Develop a strong understanding of the products, procedures, systems and customer needs through receiving relevant training. Experience and Qualifications Required: • Have proven customer service experience • Ability to communicate clearly and articulately • Previous pensions experience is advantageous • Confident and enthusiastic manner on the phone • Analytical, excellent attention to detail and accuracy • Ability to work to strict deadlines and respond positively under pressure • A positive attitude at all times, approachable and professional Next steps: To express your interest in this opportunity, don't delay; please click Apply now and submit your CV for our consideration.