Customer Service Specialist

Shortlist Recruitment
10 Jan 2018
15 Feb 2018
Contract Type
Full Time
Customer Service Specialist Chester £25,000 ShortList Recruitment are looking for a Customer Service Specialist to join an exciting financial services company based in the Chester area. The Customer Service Specialist will possess exceptional customer service and real desire to take ownership. Your primary method of contact will be online. This role offers an exciting take on the traditional banking sector, and will provide you with the opportunity to contribute to a growing business that is building a tailored customer focused product stream. An exciting aspect of this opportunity allows for role ownership and progression. The Customer Service Specialist will: Manage the customers journeys through any queries, questions, complaints to a satisfied and productive resolution incorporating defined SLA's and regulatory Managing day to day complaint resolution with a view to discover root cause and supporting senior management. Promote exceptional experience at all times through the customer journey, interaction and support. Required skills and experience for the Customer Service Specialist: Demonstrate excellence in customer service with regards to a customer journey Financial Services in a customer journey focused environment. Outbound calling experience Fraud, Underwriting or Anti Money Laundering (AML) experience. Complaint Resolution The Customer Service Specialist will be eligible for a salary of up to £25,000 with a fantastic benefits package including: Discretionary bonus 25 days holiday Pension scheme Childcare vouchers Excellent progression opportunities The role is located in the Chester area and is commutable from Wrexham, The Wirral, Flintshire, North Wales and Oswestry. Click on the link to APPLY NOW! ShortList Recruitment is acting as an Employment Agency in relation to this vacancy. ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis.