IT Operations Support Analyst

Computer People
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

IT Operations Support Analyst
£38,000 - £40,000 + Package

Global automotive supplier with offices world wide is looking to expand there Technology team, the role will be based in the Birmingham operations.

  • Be engaged in formulation and implementation of the Group and Regional IT Technical strategy.
  • Responsible for all aspects of IT technical management, technical assets including: LAN, Servers, Domain, Shop Floor Systems, ERP Systems, Power B2O Sequence Systems and escalation process.
  • Responsible to lead and communicate within their skill set to their fellow IT Technical professionals within the business to ensure that goals, budgets and policies are understood and meet the business needs.
  • Responsible to coach and appraise the present organisation to become lean, agile and competitive.
  • Ensure the assets (Hardware & Software) are managed, maintained and utilised to maximise the productivity of the business.
  • As a key member of the IT team, you will be expected to play a lead and co-ordinating role in pulling together all key functions, under the continuous improvement banner and bring a new and different level of thinking to the IT function.
  • Communicate tasks and projects to technical IT team.
  • Develop, prepare and monitor projects within skill set.
  • Maintain the level of technical knowledge within skill set and meet the level of expertise needed within the business.
  • Consult on technical processes within the IT Group -

Desktop/Laptop Hardware (Installation/Configuration)

Printers (Workgroup/Desktop/Label)

Microsoft Windows Server Technologies

Microsoft SQL Server 2008 and above.

Microsoft Desktop Environment (Windows/Office)

Power B2O Sequence Systems

ERP Systems Support

Shop Floor Systems Support.

Server Hardware (Installation/Configuration/Administration)

Storage Technologies (RAID/SAN/NAS)

Backup solutions (Veritas BackupExec + LTO3 Tapeloader)

Network support (Switches/Routers)

Wireless technologies (Wifi Access points\Portable Scanners)

Security systems

  • Project management
  • Maintain change control process.
  • Prepare and deliver effective handover report at end of shift.
  • Facilitate improved understanding of IT methods throughout the business.

Contacts- interface with (internal / external) all customers and suppliers at all levels when required