CAD/CAM Software Application Support Engineer

Applause IT
11 Jan 2018
13 Feb 2018
Contract Type
Full Time

CAD/CAM Software Application Support Engineer, C++, C#.Net

Sheffield, South Yorkshire - Commutable via Rotherham, Chesterfield, Worksop, Barnsley

£25,000 - £35,000 pa salary (depending on experience) + Company Benefits Package

True market leading global CAD/CAM software development company requires experienced customer Application Support Engineer to join a team working with cutting edge CNC simulation and Solid Modelling software used in a vast array of applications, based out of Sheffield.

The Role:

Working with the customer support, development and testing teams at a detailed technical level to provide quality and responsive technical support for software tool-kits to customers worldwide. The successful candidate will take an active role in all of the following:

Monitor all support queries to the support email feed and respond directly to customers

Log all correspondence and review status daily to ensure all queries are responded to in timely fashion and according to priorities

Respond to in depth technical queries with very clear description and instructions to customers

Give code examples where required as explanation

Reproduce customer bugs and liaise with development teams to fix

Liaise with testing team for patch release information

Liaise with Sales to provide licence keys for prospective customer evaluations

Perform debugging of issues on Windows, Linux and Mac platforms where required as part of support-query investigation

Write code examples, scripts and demonstrations if a project requires

Occasional visits to industrial shows and meetings with customers directly or via phone, Skype etc.

Required Skills and Experience:

2.1 or higher in maths, computer science, science or engineering degrees

Excellent analytical and problem solving skills

Any C based programming language skills and experience

Experience of working on Windows platforms

Good communication skills and the ability to work within a team

Excellent attention to detail

The following are highly desirable:

A postgraduate qualification (science, maths or engineering)

Strong mathematical skills (including geometry)

Experience and understanding of geometric modelling and 3D computer graphics

Experience of Python or other scripting languages

Experience of working on Mac and Linux platforms

Experience of CAD/CAM software development

Specific experience of C++, C#, Windows Forms, WPF, MFC, and or GUI development

Staff Benefits include - Private Health Insurance, Life, Company Pension Scheme (8%), good annual leave, On Call Payment System.

Please send CV now and call Tim Morris on

CAD/CAM Software Application Support Engineer, C++, C#.Net