Business Change Manager

Recruiter
CCA Recruitment Group
Location
United Kingdom
Posted
11 Jan 2018
Closes
09 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

CCA are currently on the market for a Business Change Manager for one of our financial services clients in the north of England.

The role will be accountable for the delivery of a variety of Business Change initiatives with a primary focus on achieving business benefits in UK operational efficiency plans, including integration and post-acquisition projects.

Key Responsibilities:

  • Sets up the required programs to ensure clear project initiation, scope, work-streams and business benefits; covering all areas to ensure aligned working and delivery
  • Ensures the delivery of programs on time, to budget, capturing and realising business benefits whilst also capturing and mitigating identified risks.
  • Tracks success criteria throughout the life cycle from initiation to embedding
  • Creates internal teams as required to support the delivery of programs and programme benefits
  • (As relevant to a particular program) engages and manages external suppliers, agreeing commercial terms and ensuring delivery aligns to agreed parameters
  • Forge strong relationships with senior stakeholders across the Group, ensuring they are appropriately engaged throughout the program delivery cycle
  • Prepares areas of the business affected by the change program for the transition to new ways of working, migration of work and closing down of work where appropriate
  • Continually assesses benefits realisation and seeks to optimise the timing of release of program deliverables to achieve maximum benefit
  • Extensive experience delivering business change and transformation, including a solid understanding of how people go through change, as well as expert knowledge of change management principles, methodologies and tools
  • Good understanding of operations (preferably in a collections and recoveries environment commercial drivers of the business - how value is created, where opportunities exist and clear understanding of risks and risk mitigation.
  • Strong communicator and influencer - able to bring together program teams and have them coalesce around the change vision, equally able to effectively manage external suppliers
  • Possesses commercial acumen and the ability to get 'up the curve' of understanding the business environment rapidly
  • Resilient and willing to persevere to deliver the program
  • Problem solver and root cause identifier

Key Requirements:

  • Degree level qualified
  • Change Management certification and/or Strong operational experience and knowledge
  • Extensive experience of managing complex issues on people, process and/or technological levels
  • Will involve decision making autonomy at both strategic and tactical level
  • Key player in the business - the programs will impact on the bottom line, and may impact the business reputation externally and people engagement internally
  • Driving long term strategic change initiatives, as well as short term tactical and/or 'fixing' actions
  • The role will be expected to build and maintain effective working relationships at a senior level
  • Equally able to influence at lower levels in the organisation and across functional areas
  • Able to exert influence on external suppliers to ensure program deliverables are achieved
  • Responsible for creating and managing multi-disciplinary program teams (with internal and/or external resource) as required by the nature of the particular program
  • Tracking and maintenance of program budgets and benefits realisation

If you would be interested in discussing this role further please get in touch for a confidential chat!