IT Support Apprentice

Baltic Training Services
West Bromwich
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Did you know that in the 1950's computers were referred to as electronic brains?

Baltic Training and Midshire Group are delighted to be recruiting for an IT Support Apprentice to join their team of technicians based in West Bromwich. Midshire Group have been established for over 25 years and have multiple offices based across the country. Due to the continuing growth they are seeking a motivated individual to complement their talented team.

Midshire are now recognised as one of the nation's largest technology resellers. Installing everything from desktop photocopiers to business telephone systems they ensure every job is done with absolute precision.

About Apprenticeships
A wise man once said, "The bigger the challenge, the bigger the opportunity to grow" Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and breakdown barriers.

With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you're looking to revolutionise the way you learn, you are looking for an apprenticeship.

You will be working alongside existing staff and be mentored and trained to carry out the following duties:

  • 1st Line Support Desk - answering calls and providing remote support
  • Hardware repairs with occasional site visits for hardware support
  • Creating new user accounts/Emails/resetting passwords
  • Monitoring servers
  • General IT Maintenance and updates

Training to be provided:

  • Level 3 Advanced Apprenticeship in ICT
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • Network Fundamentals MTA
  • Mobility & Device MTA
  • Cloud Fundamentals MTA
  • Business Processes
  • C&G Coding and Logic

Skills and qualifications required:

  • 5 GCSE's A-C grades, including Math's and English.
  • Attention to detail
  • Hardworking and motivated
  • Experience in troubleshooting

The future is bright
Upon completion of the programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further

Salary, hours and benefits

  • £132 per week
  • Full time 9am-5pm (37.5 Hours per week)
  • Wage increments
  • Dress down days
  • Pizza days

Location and Travel
The role is located in West Bromwich, close to Kenrick Park. There are several and regular bus routes available and the office is just under a 15 minute walk from The Hawthorns train station.

About Baltic Training
Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need.
So that's exactly what we help them to do.

If this sounds like the role for you, get in touch! When we receive your application, the talent scout for your area will be in touch to guide you through the next stage of the application process.

Good luck and we hope to hear from you soon!

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