Desktop Support Senior Technician - Shift Based Work

Recruiter
Understanding Recruitment
Location
Hatfield
Posted
10 Jan 2018
Closes
09 Feb 2018
Contract Type
Permanent
Hours
Full Time

Desktop Support Senior Technician - Shift Based Work
Hatfield, Hertfordshire
£24-28k + shift allowance

*Please note - THIS IS A SHIFT BASED ROLE (12 HOUR SHIFTS - 4 DAYS ON/4 DAYS OFF)*

I'm looking for a Desktop Support Senior Technician to join a market leading Technology Company's vastly growing Support team. The Desktop Support Senior Technician's primary objective is to deliver first class customer service and quality 1st/2nd line technical support for the employees in the Head Office.

The Desktop Support Senior Technician role is in a dynamic environment with new challenges and technologies being constantly developed and deployed. The successful applicant will be working in a 1st line capacity and assisted in a 2nd line capacity under guidance from a Technical Support Team Leader.

Desktop Support Senior Technician - Shift Based Work
Hatfield, Hertfordshire
£24-28k + shift allowance

A number of the duties involved in the Desktop Support Senior Technician role include:

  • Primarily 1st line desktop support with assisted 2nd line support under guidance from the DSS Senior Technician.
  • Close attention to service level agreements (SLA's) and setting a clear expectation to the customer.
  • Delivering a first class service focusing on customer satisfaction and responding to internal customer's needs.
  • Maintaining and supporting Windows technology within the offices, responding to issues in an efficient and timely manner.
  • Participate and implement elements of business projects as and when required.
  • Ability to follow policies and procedures clearly and the forethought to highlight necessary amendments, ensuring documentation is current.
  • Participating in the technical team and ensuring a good work ethic.

A number of the key attributes needed in the Desktop Support Senior Technician role include:

  • 1st/2nd line support experience within a large helpdesk or desktop support team.
  • Proven track record of providing high quality customer service and communication skills.
  • Ability to provide technical support on Windows 7/8 and MAC OS X.
  • Ability to provide technical support on Citrix based Thin Clients.
  • An understanding of network infrastructure.
  • An IT or Customer Service qualification would be desirable (i.e. ITIL Foundation, NVQ etc.).

*IMPORTANT - THE ROLE INVOLVES WORKING BOTH DAYS AND NIGHTS SHIFT, SO FLEXIBILITY TO DO THIS IS ESSENTIAL

This is a fantastic opportunity for someone looking to move up into a more senior role with supervisory, team leader type duties. You'd be working in a dynamic, fast-paced environment with the opportunity to work with new technologies and a great opportunityl to add value to a team, while developing and expanding your own skill set/knowledge.

Desktop Support Senior Technician - Shift Based Work
Hatfield, Hertfordshire
£24-28k + shift allowance

PLEASE ONLY APPLY IF YOU ARE HAPPY AND ABLE TO WORK A '4 DAYS ON - 4 DAYS OFF' 12 HOUR SHIFT PATTERN.

Apply now for further information on this excellent opportunity.

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy


This job was originally posted as www.totaljobs.com/job/78918964