Claims Technician

Linklife Ltd
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Job: Title: Claims Technician
Location: Aylesbury
Salary: From £16,500 basic

Main Responsibilities:

·Claim Opening Process – Secondary Notification of Loss
·Effective Customer and Insurer Communication
·To act as the main point of contact for customers and clients ensuring that we communicate clearly via phone, email and associated client systems
·Ensuring service level agreements (SLA’s)are adhered to on all claims
·Authorisation of property insurance claims
·Applying effective cost control
·Updating jobs correctly and to maintain job records
·Handling low level complaints
·Ensuring data is handled responsibly and compliant with the Data Protection Act
·Supply Chain Compliance
·Check supplier estimates and invoices are proportionate with the cause and extent of damage reported by customers, insurers, loss adjusters
·Use recommended price tables, other pricing sources, digital photos, questioning techniques, Policy Documents and Client Claims Philosophy to determine the appropriateness of estimates
·Authorise, negotiate or reject estimates to meet company service levels
·Application of Client Claim Philosophies
·Log details of decisions and agreements reached in Pulse
·Negotiate Cash Settlements
·Repudiate claims on behalf of the Insurer
·Undertake a final audit of claims prior to closing including final account reconciliation

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