Senior IT Field Support Engineer

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London (Greater)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

The comany is a business computer services company based in Milton Keynes. The focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team.


You will be a Senior IT Field Support Engineer and part of the Field Services Team that is managed by Daniel Clarke and consists of two IT Field Engineers and part of the London team that has On-site Engineers as well. This position 100% London client site based around zones 1 & 2 if the London underground network.

The key responsibility for a Senior IT Field Support Engineer is to attend client sites and perform break-fix maintenance for all reported issues. You are also expected to respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements.

For this you will have:

  • 3+ years’ experience as an Engineer supporting SME’s;
  • Familiar with working to SLA’s to meet both customer and contract requirements;
  • Troubleshooting experience to an expert level (Level 3 support);
  • Experience of supporting multi-site clients.

Technical Skill-set

Windows Server Technologies, Exchange 2010 + and Small Business Server (SBS):

  • Install, configure and troubleshoot issues.


  • Supporting VMware View Environments
  • Managing physical host and virtual machines
  • managing storage and networking

PC / Server Hardware:

  • Upgrade, both hardware and firmware.
  • Raid configurations, iLO
  • Make recommendations for upgrades.

Active Directory:

  • Install, configure, maintain and troubleshoot AD

Firewalls and Routers:

  • Install, configure and troubleshoot issues.


  • Running through the DNS structure to ensure domain entries exist for DC’s
  • Experience of maintenance of internal and external DNS

SharePoint 2007/2010:

  • Administration and development skills

Symantec Backup Exec:

  • Install, configure, set-up backups to tape and disk.

Interview Process:

  • First stage: This will be a 30 minute – 45-minute technical conversation with one of the Mirus Senior IT Support Engineers;
  • Second stage: Will be a Skype Video conversation with Daniel Clarke, Field Services Manager;
  • Third stage: A face to face interview with Daniel Clarke, Field Services Manager and Chris Maybray, Service Delivery Director;
  • Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.

Colleague Benefits

As a services business, they don’t have a product to sell. The key to their success is the service that is delivered and therefore the people that deliver it. They are proud to be an ‘Investors in People’ company. The benefits that they offer are –

  • Contributory pension scheme – Up to 2%
  • A tailored professional and personal development plan
  • Receive up to 10 days training per annum, relevant to your position (ITIL, Microsoft, VMware etc.)
  • Fully funded Open University degree with specialism available in Cyber Security, Data Analysis, Software Engineering, Network Engineering or Management Practice. Once completed, you will gain a BSc or BA (Honours) Degree in Digital and Technology Solutions or Management Practice.
  • Employee share ownership scheme – This is to reward long standing employees with a long-term incentive, this adds to the excellent customer service for our customers.
  • They know there’s more to life than work – that’s why when you join Mirus IT you’ll get your pick of our amazing company perks. That includes phone insurance, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox
  • Sometimes, they can face issues that not only affect their quality of life, but the quality of their work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health.
  • Free financial wellbeing advise and competitive loans through the Neyber platform
  • Cycle2Work Scheme
  • Childcare voucher scheme
  • Mtech Scheme (technology loans on discounted IT products)
  • Work in attractive office space with plenty of off-street parking – The Mirus IT office has: Pool, darts, ping pong, private gym, American diner and think pods for those quiet times.
  • On-site weekly boot camp funded by Mirus IT
  • Take part in their regular events and activities outside of work. This is for charity or just for fun – Mirus Challenge

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