Personal Injury Claims Handler

Matt Burton Associates Ltd
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Personal Injury Claims Handler
Based: - Birmingham
Salary - up to £28,000

Who you are

You will be the newest member of the team based in Birmingham. You will be great at dealing with a large case load of Motor Personal Injury claims within a busy office. The team itself is well established within the business and has a great reputation.

You will have experience with Credit Hire Fraud and Negotiation, Insurance Fraud, Third Party Claims Process, Personal Injury and PI Fraud

Key responsibilities:-

  • Dealing with telephone queries, day to day within agreed service criteria
  • Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary
  • Dealing with and liaising with clients, third parties and third party representatives as appropriate
  • Ensure work prioritised effectively
  • Case ownership - to deal with a portfolio of 200 PI claims from beginning to end, referring upwards in accordance with licensing levels
  • Awareness of and compliance with service criteria throughout work
  • Ensure personal targets are met
  • Responsible for own personal and professional development and advancement.

You're great at

  • Prioritising work load
  • Establishing relationships and building trust with clients and policy holders
  • Working on your own initiative
  • Being a part of a team
  • Accurately accept and process new instructions
  • Case Ownership - dealing with claims cradle to grave
  • Adhering to FCA regulations

Bonus Points

  • 22 days holiday (plus bank holidays - holiday increases with tenure!)
  • Pension
  • Paid overtime
  • Child Care Vouchers
  • Life Assurance

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