Compliance Administrator

10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Our client is a globally recognised expert and Fortune 500 Industry Leader continuing to grow from strength to strength and dominate their niche market.

They proudly boast a successful worldwide portfolio of blue chip names; They offer custom designed innovative and efficient unique solutions tailored to every business large or small. Taking great pride in maintaining their customers at the heart of their business, whilst ensuring safety standards are kept paramount.

Due to their continued rapid growth here in the UK; they now have an exciting opportunity for Fleetcare Compliance Coordinator based at their offices in Devizes in Wiltshire.

As a key role for the business the Fleet Compliance Coordinator will be responsible for:-

  • To drive and manage asset compliance through adherence to Standard Operations Procedures and to take responsibility for any instance of none compliance.
  • To execute proactive repair events in a timely fashion, ensuring vehicle down time is minimised. Also ensuring Safety, Quality and Efficiency measures and adhered to at all times.
  • To ensure all documentation relating to Planned Maintenance and inspections are received in a timely manner and stored correctly.
  • To monitor quality of documentation and proactively improve through escalation to Team Leader Maintenance Control.
  • To execute reactive repair events in a timely manner ensuring Safety, Quality and Efficiency measures and adhered to at all times.

Key Responsibilities:
  • Identify and take responsibility for failings in service provision.
  • Customer Care
  • Drive professionalism and customer focused behaviour.
  • Ensure that customer expectations are managed and exceeded.
  • Take ownership and responsibility for escalated customer issues.
  • Health and Safety
  • Drive compliance with all health and safety policies
  • Responsible for maintaining personal knowledge and that of direct reports, of policy and procedure.
  • Communication
  • Contribute to the monthly Devizes management meetings.
  • Cascade business information and key messages
  • Attend 1 – 1 meetings
  • Attend Team briefings
  • Attend PDR appraisals.
  • Attend return to work interviews.
  • Learning and development.
  • Identify gaps in own knowledge and that of team.
  • Proactively seek ways to improve and develop
  • Attend and positively contribute to training courses.
  • Coach and Mentor inexperienced staff.
  • Proactively ensure that all processes are completed on time and in line with Standard Operating Procedures.
  • To highlight any instance of none compliance with Standard Operations Procedures or current legislation.
  • Incoming / Outgoing call management:
  • Proactively chase all jobs with dealers / customers.
  • Creation of all jobs on Vehicle Maintenance system (PM’s, MOT’s, Campaign’s, Routine, etc.)
  • To include the booking/arranging and chasing of MOT’s.
  • Ensuring that MOT failures are highlighted and escalated
  • Ensuring that MOT certification is processed promptly.
  • Ensure jobs are in line with the asset maintenance regime.
  • Ensure customer requirements are fulfilled.
  • Only approved dealers or Workshops carry out repair work.
  • Passing of startup / close down order numbers.
  • Work Order creation to ensure:
  • Review roster to ensure all required PM’s are requested.
  • All extra work requested is required (checking of system history to ensure validity).
  • All costs entered are realistic and cover all work required.
  • Warranty and recharges are identified.
  • Ensure correct agreed date plus out of service date / time is entered.
  • Call Escalation:
  • Passing of dealer update calls to the correct Maintenance Engineering team / Team Leader.
  • Documentation:
  • Chase all outstanding documentation.
  • Ensure acceptable quality of documentation.
  • Scan required documentation onto the system ensuring all uploaded docs are readable.
  • Monitoring and reporting of FleetCare Dealer behaviour and performance:
  • MOT failures to be escalated immediately to the FleetCare Network Manager and Team Leader.
  • Any other concerns with dealer behaviour or performance should be raised with the Team Leader and reported to the FleetCare Network Manager.

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