Ecommerce First Line Manager Northampton Distribution Centre

Pets At Home
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
This is a fantastic opportunity to join a fast-paced, growing and successful retail business that was named as the Best Company to work for in 2013. We're the UK's number pet care retailer, with over 430 stores throughout the UK and plans to open more new stores this year. Our Ecommerce operation is growing from strength to strength and allows our customers a choice of ways to shop with us accessing our wide range of products either in store, on a mobile device or from home and delivery in a way to suit our customer needs.

As one of the UK's "Best Companies to work for" (Sunday Times 2013), colleague engagement and leadership are key areas of focus for Pets at Home. Essential to engaging our colleagues and fundamental to this role is the way in which we live the values and lead our teams using the appropriate behaviours.

Reporting into the Site Shift Managers, you will be responsible for all ecommerce operational and site aspects of the Distribution Centre.

Main Duties
* 39 hours a week, Any 5 from 7, predominantly 14:00 - 22:00 but with flexibility to cover other shifts as required
* You will be responsible for ensuring that the operation consistently meets the requirements of the business in terms of quality, productivity, daily and weekly operations reporting and key performance (KPI) management
* Identify opportunities for continuous improvement and added value whilst key service levels are not affected
* Maintain a proactive approach to risk management and adherence to site health & safety regulations to ensure a safe working environment
Key Skills:
* Be able to demonstrate a high level of commitment to previous roles, having ownership and ensuring excellence in delivery
* Due to the evolving nature of commitment to previous roles, having taken ownership and ensuring excellence in service delivery
* Exceptional people management, communication and leadership skills - open to new ideas and able to adapt leadership style
* Sets out a clear expectation for your team and area, know the value of making work fun, display a positive attitude and puts values into practice especially when under pressure
* Inspires others through your own energy and outlook, encourage your team to put pets, customers and colleagues at the heart of everything they do
* Passionate about achieving your objectives, supporting continuous improvement, results driven whilst living our values, set challenging objectives for yourself and your team, raise the bar and push the boundaries
* Grows talent within your teams by providing an environment where colleagues can flourish and fulfil their potential
* Leads with integrity, earns trust, recognises and admits own mistakes and takes personal responsibility
* Conduct S4S's with your team that are meaningful, develop strengths and address development needs creating a winning team and coaching them to get better every day
* Challenge issues within your team and area whilst respecting people, invite, listen and act on feedback from others
* Knowledge and experience of manual handling equipment and Warehouse Management Systems
* Able to make informed decisions balancing costs versus service
* Action orientated with the energy and tenacity to succeed in a fast paced environment

The Benefits

* Up to £28,000 per annum (depending upon experience)
* Access to various individual development tools
* 28 holiday days (including bank holidays) rising to 33 after 2 years' service
* Bonus - based upon EBITDA & personal objectives
* Pets at Home "Treats" which includes Childcare Vouchers, Bike to Work Schemes, discounts and much more
* Pension scheme - You'll have the opportunity to join the Pets Pension from day 1 of joining us and the company will contribute to your pension plan so long as you meet the auto-enrolment criteria
* Colleague Discount - 20% discount for you (plus one family member)
* Charity leave - you are entitled to have one paid day's leave each year to work for your favourite animal related charity
* Celebrating Special Celebrations? You'll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby
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