Finance and Accounting
Bristol (City Centre)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time



Robert Half are currently recruiting for a Credit Controller to join a dynamic business in Central Bristol offering up to £23,000. The company are seeking a confident individual to join AR and Arrears team to add to their existing energetic environment - ideally experienced in customer service and would be perfect for someone looking for a varied position.

The Role

Working closely with other key departments, you will manage a portfolio of customer accounts and be responsible for maximising the collection of revenue.

Key Duties:

  • Making outbound calls to customers to arrange payment plans and follow ups
  • Generate and distribute arrears letters, e-mails and other communications
  • Take customer payments and update payment details on the system
  • Take prompt action to follow up and failures or missing details - ensuring payment detail targets are met
  • Set up and monitor payment plans and follow up any agreements not adhered to
  • Face to face arrears conversations to support collection when required
  • Manage and monitor accounts placed on hold or outside of the standard process
  • Ensure 'risk of bad debt' accounts are quickly identified, dealt with and brought to attention
  • Liaising with different departments

Your Profile

  • Previous collections or credit control experience
  • Customer service experience
  • Intermediate Excel skills - pivot tables and Vlookups
  • Confident and able to communicate with a variety of people


  • 25 days holiday + bank holidays (increasing to 27 depending upon length of service) + opportunity to buy another 5 days annually
  • Pension contribution
  • Annual bonus scheme
  • Life Assurance
  • Eye Care Vouchers
  • Childcare Vouchers
  • Season Ticket loans
  • Company discount for children and siblings
  • Discounts on a range of products, services and leisure activities
  • Bike to work scheme
  • Staff volunteering scheme

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms:

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