Mortgage Lending Administrator

Vida Homeloans
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Role purpose:

If you are looking for a career within a fun and energetic company, who embrace diversity and are value led, Vida Homeloans, the new specialist intermediary mortgage lender is currently seeking Mortgage Lending Administrators with the potential to grow into Completions Officers in the future.

Vida Homeloans, the trading style of Belmont Green Finance Ltd, are challenging traditional ways of thinking in the mortgage industry. The successful applicant will work as part of a team to ensure that departmental targets are met, along with maintaining high standards to all stakeholders, in particular Solicitors, by managing the administration and completion of a pipeline of mortgage cases. There is a focus on driving excellence of service, with the opportunity to add value to your team by devising innovative ways to improve productivity or improve service.

Major Activities and Responsibilities:·Work as part of a team to ensure departmental targets are met along with maintaining high service standards to all stakeholders, in particular Solicitors.

·Check adequacy and authenticity of reference enquiries together with the raising queries as necessary

·Respond to customer, solicitor & intermediary enquiries

·Build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as Sales & Marketing, Risk, Compliance etc to help to ensure all lending requirements are satisfied prior to release of funds

·Ensure workload is actioned within set SLA

·Ensure a high level of customer service is maintained on a daily basis

·Identify ways to improve department productivity or quality of service to Solicitors, Brokers, Intermediaries & Applicants

·Interact with intermediaries and customers to ensure expectations are being met at all times

·Receive inbound calls from Solicitors & Intermediaries and action as appropriate

·Deliver on promises made

·Target Right First Time procedures and processes

·Outbound calls – chase Solicitors and intermediary for documents

·Allocate Funding Codes to all cases

·Check mandates & documents agree with case records & update accordingly

Skills and Experience Required (or desired):

·Educated to GCSE level (at least 5 A - C grades including B in English and Maths)

·Previous experience of mortgage/loans completion

·Administration and/or workflow experience

·Customer contact experience with a commitment to customer service excellence

·Familiar with the financial services marketplace (desirable)

·Strong administrative and organisational ability

·Excellent keyboard and IT literacy (including use of Microsoft Word and Excel)

·Excellent oral and written communication skills

·Confident, clear and professional telephone manner

·Attention to detail

·Ability to perform well under pressure and adhere to strict deadlines

·Self motivated with the ability to work as part of a team

·Able to quickly assimilate & understand new information

·Flexible approach to working practices

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