Claims Executive

Harvey Mcqueen
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Harvey McQueen are excited to be recruiting on behalf of our rapidly expanding client for a Claims Executive. The ideal candidates will be:

    An experienced claims handler.A Trainee looking to develop your skills.
An excellent development opportunity for anyone looking to build a long term career for themselves within a claims environment.


The Claims Handler will work closely with colleagues, brokers, policy holders, insurers and service suppliers in providing a full claims service to include total accident management. The Claim Handler will have full training for this role but we would expect strong customer service and organisation skills as standard. The Claim Handlers would be required to work flexibly and be adaptable to the department’s business needs and requirements. For the right candidate there will be future opportunities of progression within the department.


Customer Service

    Maintain high standards of customer serviceProvide a courteous approach to all customersEnsure timely allocation of tasks within department, company and FCA guidelines.Manage the policyholders full expectationsKeep Brokers and Policyholders fully updated throughout the claimHandle full range of queries with support and assistance from seniors, team leader and manager.

With appropriate guidance, full training and supervision the Trainee Handler will develop competencies in the following areas over a period of time.

Claims Notification

    Take notification of new claims over the telephone, via fax and email from Policy holders and Brokers.Confirm cover under the policy, the policy benefits and assess liabilityReport and liaise with the policyholder’s insurers on all aspects of a claim, reporting back to the client advising and updating on progressIdentify and appoint suppliers to assist the Policy holder; for example with the provision of a hire vehicleIdentify any personal injury and appoint a panel solicitorIdentify and appoint suppliers for repairs if requiredIdentify and appoint suppliers for recovery and windscreen claimsEnsure incoming correspondence is processed/responded to in an accurate and timely manner; specifically post and cheques.Awareness of Service Level Agreements for example Broker contracts.Provide cover for team members as required - e.g. for holiday, absenceUndertake any other duties and project responsibilities reasonably requiredSmall Claims RecoveryObtain evidence from the Policyholder of the losses suffered as a result of the incident: for example policy excess and loss of earningsAssist the Policyholder to recover their losses from the Third Party or their Insurer via telephone and correspondenceResolve any liability issues and appoint solicitors to pursue cases where litigation is required to progress the claim.Full Claims Management (non-fault, fault, vandalism, recovery and windscreen)Manage the claim from "FNOL" First notification of loss to completion of the claim, ensuring the client and broker are updated fully throughout the customer journey.Liaise with the clients insurers throughout the claim from FNOL to completion to ensure policyholders claim is dealt with correctly and efficientlyEffective diary management of own cases

    Attend training to develop relevant knowledge, techniques and skillsWillingness to undergo training of the internal systems as requiredWillingness to progress towards further relevant professional qualifications
Compliance & Health and Safety

    Training will be given to ensure knowledge of MOJ (Ministry of Justice) rules and regulationsContinuing awareness and compliance with FCA, Health and Safety, other regulatory and financial requirementsContinuing awareness and compliance with all internal policies and expectations regarding confidentiality and security of systems and information.
Expected/Required behaviours and skills

    Evidence of flexible, "can do" attitude; self-motivated and willing to maximise personal contribution to the role, departmental and overall organisational objectives.Strong commitment to customer services and service level agreements/targets.Effective and clear communication, telephone and listening skillsAbility to work effectively in a team environment, happy to assist others with workload where necessary and to work towards team targets.Ability to work to individual targets and timescalesOrganisational skills

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