Service Desk Analyst (Senior)

Rebel Recruitment Ltd
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Service Desk Analyst (Senior) | Coventry | Up to £25K

Role: Service Desk Analyst


Salary: £21 – 25K + free onsite parking + 20% shift allowance = 30K

Requirements: Proven experience providing 1st / 2nd Line service desk support, troubleshooting issues, working with Active Directory, working in a Microsoft based environment, working with databases and skilled with providing quality customer service!

As a Service Helpdesk Engineer you’ll work as part of an easy going and busy team of 7 providing technical support to both internal / external customers. The role will include answering incoming calls from both internal and external customers, logging queries, issuing support log tickets and proactively managing the issues through to resolution. You’ll be working closely and adhering to Service Level Agreements whilst ensuring your providing an outstanding level of customer service!

The company is going through a full tech transformation, this thriving business are growing considerably and have achievable plans to shake up the market that they operate in! The environment there is pretty relaxed and friendly where people bounce off each other’s merits and generally progress internally often. You would be ITIL certified and have worked in an ITIL environment.

The ideal candidate will have a computing related qualification such as CompTIA A+ or MCDST (ideally with a degree in Computer Science, Information systems or Software Engineering) and will be keen and willing to learn in an environment that will provide the opportunity to gain invaluable skills and experience.

Rebel is an equal opportunities recruitment company.

Service Desk Analyst

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