Claims Handler

Dart Recruitment
Swansea (Abertawe)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
On behalf of our client, we are looking to recruit Claims Technicians on permanent contracts. Our client is a bespoke insurance business which is experiencing an ongoing period of expansion.

Role Overview

In this role, you will be responsible for carrying out a range of duties associated with the provision of an excellent claims service to customers, including:
  • Recording new claims
  • Resolving telephone enquiries and handling complaints
  • Authorising payments as appropriate
  • Negotiating claims settlements
  • Ensuring pre-agreed targets and objectives are achieved whilst constantly striving to improve service and quality standards

Detailed Responsibilities

  • Responding to customer calls and correspondence in a professional, courteous and efficient manner.
  • Establishing clearly the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries – referring when necessary.
  • Negotiating settlement of claims in an efficient and economical manner, up to the prescribed limit in accordance with the relevant policy wording and Claims Handling Manual.
  • Maintain accurate estimates of the claim making adjustments.
  • Ensuring use of the approved suppliers.
  • Timely and accurate authorisation of valid claim payments.
  • Provide constructive and detailed feedback to aid staff development.
  • Where appropriate, pursuing recovery of Underwriters outlay and/or negotiating settlement of third party claims, having due regard to the question of liability.
  • Identifying and referring questionable underwriting.
  • Ensuring that referral procedures are followed, acting as a referral point where appropriate.
  • Ensuring that all files are diarised appropriately.
  • Ensuring that manual and computer records are accurate and reflecting any changes made in a clear and precise manner, including all changes made to estimating.
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
  • Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised.
  • Ensure that TCF is a part of the organisations culture and behaviours
  • Contribute to culture change throughout team and peer groups to ensure alignment with the organisations desired culture through adopting appropriate behaviours
  • Demonstrating awareness of and adherence to all regulatory requirements, guidelines and working practices – both internally and externally.

Product & Technical Knowledge

  • Technical knowledge of company product range including understanding of the coverage provisions, exclusions and conditions of our product wordings
  • Working knowledge of the legal, regulatory and compliance provisions that apply to your product range, distribution channels and market or technical field in which you operate
  • Detailed knowledge of our internal structure, operational practices and processes
  • Detailed understanding of the technology and processes used to manage the claims service proposition

Applicant Requirements - Skills & Competencies

  • Strong interpersonal and relationship building skills
  • Articulate and numerate
  • Significant focus on delivery of a first class customer experience
  • Strong team player
  • Works with a high degree of accuracy in all tasks
  • Highly organised clear ability to prioritise and deliver on allocated tasks

This job was originally posted as