Field Service Engineer

Franke UK Ltd
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Who Are We?

Franke Kitchen Systems is the world’s leading provider of intelligent systems for residential kitchens, trusted by more users in more kitchens worldwide than those of any other manufacturer. We are a highly entrepreneurial global employer, operating in more than 70 locations in 37 countries across 6 continents, where you can make a big impact. At Franke, every person and every idea counts. We take your career very seriously.

Working with many of the largest DIY stores, plumbers merchants and kitchen product distributors in the UK, there is seldom a dull day and you'll be part of a team that is set up to react to our customer’s needs.

The Role

We are looking for a field based Field Service Engineer to cover the South of England and join us in establishing a small team to support our customers and consumers out in the field. The role is truly field based so the successful candidate can be located in any area suitable for covering a Southern patch including London.

Responding to consumer service requests the role will involve assessing, repairing or replacing hobs, ovens, waste disposal units, cooker hoods and boiling water taps either in the end-users home or in 3rd party studio displays.

The Engineer will also be required to deliver training on our product range to our 3rd Party partners and Service Center franchisees.

Full product training will be provided.

Please note that the role will involve regular travel including occasional overnight stays. During the initial onboarding/ training period you will be asked to travel to our some of our facilities in Italy, and future, limited international travel for training may be required.

We are looking for candidates with:

  • A recognised technical qualification in either electrics or plumbing
  • Experience of providing domestic in-home service including testing and repair
  • Experience of working in a fast paced, customer focused role
  • Experience of delivering technical training
  • Experience of defect assessment & reporting
  • Experience of using business operating systems e.g. SAP, CRM will be an advantage
A full, clean driving licence

Other skills:

  • PC literate with a working knowledge of Microsoft Office applications
  • Demonstrably strong written and verbal communication skills
  • The ability to maintain a professional and pleasant demeanor at all times, even when dealing with customer conflict.
The successful candidate will be provided with all required tools, product training and a Company van. Ready to apply?

Make your mark. Join us!

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