Claims Handler - Motor (any level considered incl FNOL)

Recruitment Solutions
West Malling
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

There is some degree of flexibility in relation to the level of experience we are seeking for this lovely company located on Kings Hill, specialising in insurance.

Whilst some level of Motor Claims Handling experience IS required, please be aware we are happy to receive applications from experienced Motor Claims Handlers (with claim decision making experience helpful) who are keen to move into a Motor/GAP Claims Handler position (with additional training or support available), OR we are also keen to hear from individuals with some Motor Claims knowledge, but at FNOL level (first notification of loss).

Ultimately with on the job training provided to everyone, all within a super friendly team, you will be gathering any necessary information required in an efficient and timely manner, updating the system records to accurately and clearly reflect the claim journey and keeping the customer informed at all times.

The Performance Focus will include but is not limited to:
The successful applicant will ultimately be assessing new claim notifications
Assessing claims documentation supplied by a policyholder and the relevant third parties
Negotiating with Motor Vehicle Insurers o ensure a fair market valuation of the vehicle
Ensuring prompt and accurate payment of valid claims
Identifying potentially fraudulent claims and following the agreed process for referral
Ensuring customers are treated fairly and that the customer received exceptional service in accordance with company and industry guidelines
Assisting policyholders with general queries in writing and /or over the telephone
Writing clear and accurate non-standard letters where a claim circumstances require it

Additional personal Skills we are seeking:
Excellent verbal and written communication skills
The ability to prioritise workloads
Strong customer service skills
Organised and methodical
High attention to detail
Ethical standards including Treating Customers Fairly
High standard of personal motivation and initiative
A team player

Our client offers exceptional working conditions and a salary in the region £19K - £21K (flexible) largely depending on experience.

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