Customer Service Advisor- Executive- Operations

Aegis Outsourcing UK Limited
08 Feb 2017
08 Mar 2017
Contract Type
Full Time

Aegis Outsourcing UK Limited
A leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 35 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 43 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors.

Job Title: Executive- Operations
Premium Credit is a premium finance company in the UK and Ireland. Supporting 2,700 intermediaries in chosen markets and in 2015 helped over 2 million customers, processed more than 29 million Direct Debits and achieved advances of £3.9 billion. The primary purpose of this role is to provide the highest standards of customer service for an inbound contact centre environment, by identifying individual customer needs and supplying them with the information and tools they require to make informed decisions. The working hours for this role will be between 8am and 6pm Monday to Friday and 9am—1pm on Saturdays. Contracted 37.5 hours with annual salary of £14,100.

Key Responsibilities:
? Delivering excellent customer service and responding accurately to individual customer needs;
? Consistently delivering customer focused outcomes to a high standard within agreed timescales, procedures and quality standards;
? Adhering to change to improve the customer experience;
? Consistently achieve individual and team targets;
? Adhere to regulatory requirements such as FCA, Data Protection etc;
? Undertake cross skilling activities and maintenance of knowledge and education to effectively support across teams;
? Maintain our 'award winning’ levels of excellent customer service;
? Maintain accurate records of customer communication and discussions using the appropriate internal systems;
? Complete any other duties outlined and requested by your line manager;
? Respond to customer via email correspondence as and when required.
Eligibility Criteria:
? Must have at least one year experience in a similar customer service environment;
? Excellent oral and written communication skills;
? Computer literate with experience of web based applications and MS Office;
? Should a candidate believe themselves to be a suitable candidate they are encouraged to submit an application for consideration.
Offers to successful applicants will be subject to 5 year activity check including criminal and credit checks.