Educational Software Retentions Consultant

Adecco Group
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
My client is an expanding market-leading literacy software company, who seek a Customer Retentions Adviser as part of a growing team.
Dealing with existing customers, the successful candidate will work to ensure our retentions rate is maximised. Applicants will need to be experienced in a consultative sales approach as well as being customer and quality focussed. You will work towards ensuring a high renewal rate for our software and support contracts to existing customers. Assigned cases will be taken through the renewal pipeline in an approach consistent with the culture and values of the business. You will be responsible for keeping your CRM pipeline updated, ensuring that customer contact details are accurate.
Dealing with educational establishments across the UK, you will have excellent verbal and written skills. Excellent ICT skills are also essential.
You will adopt current consultative sales procedures and practices and be assigned cases by your line manager. In addition, you will work to ensure databases are regularly cleaned. As you will be working with educationalists, excellent written and verbal skills are crucial.
Full product training is provided.
Duties / Responsibilities
? Take cases through the renewals pipeline as quickly and efficiently as possible, adopting a consultative approach.
? Make outbound calls to customers who have not responded to our renewal notifications
? Meet renewal sales target set by your line manager
? Maintain close, regular contact with assigned accounts
? Ensure databases are cleaned as appropriate
? Provide telephone advice and support
? Provide pricing information (quotes), negotiate and close sales
? Use IT involving a customer relations management system (CRM) to record customer details, communications and process orders. A high degree of accuracy must be employed at all times
? Provide timely progress reports in such form as shall be required by your Line Manager
? Respond to all e-mail and telephone requests promptly and efficiently, recording them accurately on CRM
? Occasionally visit customers and attend trade shows/exhibitions
? Must be willing to take holiday out of school term time
? Excellent time keeping and attendance is expected
Essential Abilities
? 2 years' experience in either renewals, retention, sales or account management
? Consultative sales experience
? Excellent communication skills (verbal and written)
? Excellent ICT skills
? Proficient in Microsoft Word, Excel, PowerPoint and Outlook
? Confident to present to clients and company managers
? Willingness to travel (occasional overnight stays)
? GCSE (or equivalent) Grade C or above in English and Maths
? Pass a DBS check
Desirable Abilities
? Sage 200 and Sage 200 CRM knowledge and experience
? Customer Relationship Management software experience
? Training experience i.e. sales, product or online
? Experience in education sales market
? Knowledge of how children learn to read
? Own car/ clean driving license as on occasion you will be required to work offsite

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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