Customer Service Consultant - Financial Services

LSL Property Services plc
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Customer Service Consultant

LSL Property Services plc. are a leading provider of residential property services to its two key customer groups. These services are provided by companies within the LSL Property Services Group.

Who are we and what we do….

Financial Services Operations has existed in Exeter since 1989.

The business carries out a number of functions namely, Lead Generation, Mortgage Progression Unit and Operations Support and in total employs over 50 staff. We add value and contribute significantly to the overall group profitability. Our Financial Services business is award winning, Your Move alone has won Sunday Times Awards for Financial Services, 8 years running.

Salary: £17,000 p/a OTE: £18,000

Hours: Full Time 37 ½ hours per week. Monday-Friday-Two Shifts 09:00-16:30 Two Shifts 10:30-19:00 per week., Friday 09:00-17:30 Alternate Saturday Mornings 09:00-13:00.

Role purpose:Workingprimarily on the telephone the successful candidate will be responsible for maximising on calls to customers who have recently completed on their mortgage and obtaining feedback on the service received across the LSL EAD group.

Relationships: You will be required to build good relationships with new customers and your team members, but also with external 3rd party customers. Internal staff relationships will include estate agency and Financial Consultants, across all LSL EAD Brands.

Competencies: Able to demonstrate organisation and time management skills, Proven customer focused experience, Self-motivated and proactive, knowledge and/or understanding of Financial Services/Estate Agency, Excellent Telephone Manner.

Benefits and General Information

·Salary £17,000

·£18,000 OTE

·£250 Bonus paid quarterly

·Holiday entitlement is 20 days not to include bank holidays (increases by 1 day for each full calendar year of service up to a maximum of 25)

·Pension Scheme

·Company subsidised medical plan

·Pay day 27th of each month

·Dress code – smart casual with dress down Fridays

·Reduced Estate Agency Fees following successful completion of probation period

·Full system and produce training is provided

*If you feel like you would excel in a role like this, or would like more information then please apply now and a member of our dedicated Talent Acquisition team will contact you to discuss your application.

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