Credit Controller

crunch poster
Newcastle Upon Tyne
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Credit Controller
Newcastle upon Tyne
£18,000 per annum depending on performance

An exciting new role within a fast growing business with potential progression opportunity. Remuneration package includes a salary and a generous performance related bonus scheme all dependant on experience.

The Role
As the Credit Controller your role will include the following responsibilities:

This role’s primary duty is to collect outstanding customer debt, using both telephone and email methods, adhering to key performance targets.

  • Handle high volume outgoing customer calls to collect any overdue debt, ensuring adherence to key performance targets and Company procedures
  • Placing customer accounts on stop in line with company deadlines for non-payment, which includes communication with supplier to ensure Company costs associated with customer account do not escalate
  • Assisting customers to resolve any queries raised which can include raising credits/invoices and requesting refunds
  • Maintaining incoming customer credit control mailbox within target deadlines
  • Taking customer credit card payments
  • Agreeing payment plans where applicable to be taken by an active Direct Debit
  • Maintaining customer accounts which includes reconciliation were tasked, ensuring an active Direct Debit is in place and also ensuring up to date customer details and account records
  • Maintaining external and internal interactions, on the company software, to record all communication and action taken
  • To undertake any other duties that may fall into the job criteria
  • To comply with all company policies and procedures including Health and Safety
  • To treat all employees, customer and suppliers with dignity and respect

The Candidate
The ideal candidate for the Credit Controller role will portray the following skills and attributes:

  • Previous credit control experience including customer/supplier ledger querying
  • Excellent customer service
  • Excellent attention to detail
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills including the ability to work to meet deadlines and prioritise workloads where necessary
  • Ability to work on own initiative and as a member of a team

If you feel you are suitable for the Credit Controller role, please apply now!

Key words: Credit Controller, Sales Ledger Clerk, Permanent Credit Controller, Payments Advisor, Accounts Assistant

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