Claims Assistant - Freight Forwarding/Shipping

10 Jan 2018
09 Feb 2018
Contract Type
Full Time
My client,a leading global freight forwarder, is looking to recruit a Claims Assistant to join its Compliance Team based in Felixstowe.

Role: Claims Assistant – Freight Forwarding

Location: Felixstowe/Ipswich/Suffolk

Salary: Negotiable

Industry: Freight Forwarding/Compliance/Ocean Freight/Seafreight/Shipping

General Responsibilities:

·Process all cargo claims in accordance with company policies and procedures

·Limit liability by ensuring no claims are settled without recourse

·Maintain local and global claims logs

·Promote understanding and knowledge of the claims handling procedures within the organisation

·Look for ways to improve services to customers (internal/external) with focus on efficiency improvements

·Liaise with internal and external clients in a professional and efficient manner

·Be aware of the location and content of all quality procedures relating to the company and ensure these claims related procedures are maintained to reflect current working practises.

·Travel within the UK and overseas as required.

·Review of Contract terms and support for compliance activity

·Integral to business contingency plan for the company

Specific Responsibilities:

·Process cargo related claims for UK & Ireland sea freight and air freight movements including, but not limited to, registration, recording, processing, rejection or settlement.

·Maintain KPI measures

·Analyse claim trends to identify potential areas for improvement and highlight to the relevant stakeholders

·Prepare monthly report for management

Skills and Experience:

·International Transport Conventions Air and Sea

·Anti-Corruption knowledge

·Competition Compliance understanding

·Basic Transport Documentation knowledge

·General understanding of Basic International Trade

·Basic Contracts & Claims knowledge

·Claims Handling Awareness

·BIFA 2005 Standard Terms & Conditions

·Good team player

·Attention to detail

·Strong communications skills verbal and written

·Initiative / co-ordination and collaboration skills

·Live and promote the Company values

·Good negotiator

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