DevOps/Support Manager

Travis Perkins plc
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
The role we’re recruiting for

The DevOps/Support Manager will take responsibility to grow and lead delivery of the operational support team of websites and deployment pipelines for multiple brands both on premise and Cloud. They would also need to ensure the delivery of technology development projects and programmes required to support the business in achieving its goals, strategies and opportunities. Provide direction and leadership to the support and DevOps team which provides the business with a competitive edge by innovation and creativity through automation code and AWS infrastructure and services. Finally they will need to ensure that expectations are managed across the business and the Development team and deliver results to the relevant business areas.

Key responsibilities -

  • Manage the 24x7x365 support process and providing support to development teams from, definition of the ‘Statement of Work’ (SOW), detailed business analysis through development, implementation and post implementation reviews.
  • To run in conjunction with other IT departments the Operational Review meetings with each brand, providing insights and recommendations on Customer interaction KPI’s, SLA’s, OLA’s and incident analysis.
  • In the relevant initiatives, understand the strategic direction of the Business and coordinate the IT support activities needed from their own or other Development teams to support the achievement of the business objectives.
  • Working with IT Business Partners and the IT Planning team, ensure world class support and incident resolution. Work in collaboration with the S&O teams to ensure development environments, infrastructure and software and security are in place, including all NFR’s
  • Monitor the performance of a DevOps team, reporting on team delivery performance and service quality across both Test Pipelines and the Production environment.
  • In conjunction with the Digital Tech Directors, and Centres of Excellence determine appropriate systems standards, methods and procedures for deployment and support processes
  • Ensure that appropriate levels of test code coverage (NFR’s) are applied to deliver good quality code for the business; liaising with with the QA Managers as appropriate and provide input development team.
  • Monitor and effectively manage the performance of suppliers and third party services
  • Provide leadership to a Support and Devops team engendering an environment where talent is encouraged and developed.
  • Liaise with Development Managers regarding support models, NFR’s, design and code reviews and implementation to ensure a collaborative approach is encouraged. With a Support and DevOps team typically comprising of up to 12 colleagues.
It would be great if you had…

  • Service Management alongside DevOps experience and qualifications as appropriate
  • Proven record of effective service management and delivering world class operational support and incident resolution - in both onpremise and Cloud based environments
  • Previous experience of working in an Agile environment
  • A proven track record of supplier and third party management
  • Experience in networking effectively at senior levels across the business with the ability to engage and influence business leaders and peer groups
  • Effective leadership, interpersonal and communication skills - both to lead a team and be credible with business product owners
  • A good knowledge of budgeting and resource allocation procedures
  • Significant knowledge of the technical area of responsibility, eg Multi Channel or Managing Information, and thus to be able to provide insight into what can be achieved and to deliver appropriate solutions.
  • Should remain aware of up and coming technologies within area of responsibility and be able to review the use of tools within the team to ensure efficiency is being achieved overall.
What can we offer you?

You may not know much about Travis Perkins plc but if you look a bit closer you might be surprised. We are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20+ leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide (and Ireland) and have over 28,000 colleagues.

We are one of the largest employers of IT professionals in the East Midlands area. We're Agile, we're Lean, we've gone Google and we're providing in-house designed & built bespoke software and applications. We have grand plans to increase the size of our business further and are forward thinking enough to recognise that investment in IT will give us the leading edge on our competitors. We've restructured, we've adopted new methodologies, and we've brought in award winning IT professionals to take us through this transformation.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

If you are interested in joining the Travis Perkins IT team through this exciting opportunity, please click apply and attach your CV.

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