National Apprenticeship Service Helpline Advisor

Recruiter
HR GO Recruitment
Location
Newcastle Upon Tyne
Posted
10 Jan 2018
Closes
09 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Do you have Call Centre experience and looking for an exciting new Challenge??

My client based in Newcastle has an exciting opportunity to work on the National Apprenticeships Service helpline. The high profile campaign continues to expand and requires dedicated and conscientious staff members to meet ongoing targets.

Successful candidates will support the inbound and outbound service lines, send and respond to email and follow up on introductions to ensure customer satisfaction.

In order to ensure that all service users receive the excellent provision that they are accustomed to form the National Apprenticeship Service a strong passion for going the extra mile and driving excellent is needed.

Successful candidates will be expected to work 37.5 hours per week, with core hours between 8 and 6. Some flexibility will be required to work outside of normal office hours when necessary.

Key Responsibilities include:-

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Work within defined quality guidelines and maintain good practices at all times
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Access and research information sought by callers quickly and accurately
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Accurately collate and record caller information for use in management information reports
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Develop and maintain an interest in related topical issues and those likely to affect contacts
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Deliver specialist subject matter as appropriate
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Undertake administrative and other tasks as required relevant to working environment
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Work to daily and weekly targets

You must have relevant experience of working one-to-one with a target audience and also have an exceptional telephone manner and excellent communication skills both verbally and written.

You must also possess excellent listening skills and have the ability to interact with employers and training providers in a professional manner and the ability to assimilate key information from appropriate sources.

You must also be competent in Microsoft Office.

Knowledge of apprenticeships, traineeships would be advantageous however a full extensive training programme will be available.

This role pays £8.43 an hour and is a temp to perm role. You will be expected to attend a Group Assessment Day and also register with the Agency. Start date is early January, so please apply today for this exciting opportunity! Call 0191 2301818 for further information.


This job was originally posted as www.totaljobs.com/job/78512046