Engineering Co-Ordinator

Recruiter
RSO Limited
Location
Manchester
Posted
10 Jan 2018
Closes
09 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Engineering Co-Ordinator

Manchester M32

£17-18k

Job title Engineering Coordinator

Team Engineering

Reports to Operations Manager

Location Manchester

Role purpose Planning the daily workload for engineers, supporting the team of Field Engineers and Subcontractors. Ensuring all Health and Safety requirements are met. Providing technical support clients, Field Engineers, Sales staff and Subcontractors.

Job Features Mainly office based, some site visits may be required, may have to stay away occasionally, Some involvement with introduction of a new fleet support service system, Helping with stock control and ordering of components.Some simple repairs required (training provided).

Key responsibilities

Engineering team workload - Planning installations, annual service visits, breakdowns, chargeable work. Organizing accommodation.

Administration - Preparing, sending & modifying Risk Assessments & Method Statements etc. to all customers pre-installation.

Communication - Handling engineer’s queries as they arise.

- Raising job costings and invoices on job completion.

- Responding to customer queries and resolving problems.

Team management - Ensuring all field jobs run smoothly

- Implementing positive change and procedures

Subcontractors - Assist in managing the subcontractor relationships

2nd Line Support - Provision of 2nd line support to Field Engineers, Sales and Subcontractors.

Health and Safety - Complying with health and safety policy and legislation.

Person specification

Requirement

Essential

GCSE/A Level (English)

Customer Service/Support Experience

IT literate

Good communications, ability to liaise with customers when under pressure.

Organised & able to respond to constantly changing situations.

Knowledge of Installation practices and/or heating & ventilation systems.

Ability to read a schematic & work out job requirements.

Motivated

Flexible

Able to work under pressure

Of smart appearance

Able to work as part of a team


This job was originally posted as www.totaljobs.com/job/78952951