Claims Advisor - Customer Service

1st Step Recruitment Solutions
West Malling
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Our client is one of the largest Travel Insurance Companies in the UK. Due to company expansion, 1st Step Solutions are supporting them with the search for Travel Claims Advisors.

As a Travel Claims Advisor, you will be part of a busy team, handling all verbal and electronic written communication with customers, third party providers, as well as being a point of contact for clients and brokers.

Successful applicants will be required to answer incoming phone calls, emails, taking and distributing messages, as well as providing customers with information and guidance as requested and in accordance to the terms and conditions of the policy. There will be an element of telephone claims handling using a computer generated claims handling system.

Role Responsibilities:

*Investigating/following up from customer queries
*Accurately recording claims data and progress
*Communicating decisions to customers
*Handling broker and client queries
*Answering customer queries via email or telephone or web chat
*Reporting and actioning (where appropriate) same day resolution complaints
*To comply with legislative requirements such as data protection and medical confidentiality
*To assist in project work or undertake projects for the claims team
*Operating the eClaims system
*To undertake any duties that may be required for the successful running of the office
*To refer to a manager when any work falls outside their area of knowledge or expertise

It is essential that you have previous office based customer service experience, ideally within insurance or the financial services industry. You will have excellent communication skills, both verbal and written as well as strong PC skills.

Shift Pattern: 40 hours per week Monday to Friday (within the hours of 8am - 8pm). You will be required to work 1 in 4 Saturdays, and the hours will be 9am - 5pm.

Excellent benefits include:

Modern Offices
Cycle to Work Scheme
Discounted Travel Insurance
22 days starting holiday entitlement
Fun Company Events and Parties
Pension Scheme with Employer Contribution
Private Medical Insurance with BUPA

With interview slots available, please APPLY TODAY!

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