Property Claims Handler

Crawford and Co
Milton Keynes
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Broadspire, a Crawford company, is passionate about providing high quality Third Party Administration (TPA) services that meet the individual needs of each client through a flexible, forward-looking claims management strategy that deals with today's challenges while responding to those of tomorrow.
Crawford & Company is one of the world's largest independent providers of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries.

Broadspire are now recruiting for a Property Claims Handler to join their team in Milton Keynes.

Why work for Broadspire?

  • 22 days holiday (increase with tenure)
  • Save as you earn scheme
  • Dress down Fridays
  • Team events & competitions
  • Funded Support to gain professional qualifications

To work as part of a team in the most efficient manner to achieve business objectives whilst proactively handling claims. Ensuring all work carried out is to a high professional standard

  • Accurately and promptly accept and process new instructions as far as competently possible.
  • Case ownership to deal with claim from beginning to end.
  • Awareness of and compliance with SLA's.
  • Demonstrate excellent customer service
  • Be flexible and willing to learn

Key Responsibilities

  • Handling property damage claims.
  • Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of claims.
  • Case ownership - to deal with claim from beginning to end within an agreed authority level.
  • Awareness of and compliance with service criteria throughout work.
  • Dealing with telephone queries, day to day within agreed service criteria.
  • Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.
  • Dealing with and liaising with client and policy holders as appropriate.
  • Working as part of a team

General Background, Experience & Professional Qualifications

  • Ability to handle Property claims, personal and/or commercial
  • Excellent customer service and communication skills
  • Quality focus. Ability to demonstrate consistently.
  • Team focused - working with colleagues throughout the business to achieve a common goal
  • Proactive - ability to organize and prioritise own caseload.
  • Progress towards CII qualification

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