Mobile Phone Repair Technician

London (Greater)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
TechHouse Accessories is a high tech high fashion brand specialising in the repair and personalisation of smartphones, tablets and other tech accessories. With investment now secured, the London market has been the initial focus for 2017 with nationwide expansion, with more stores planned for 2018 and 2019. TechHouse Accessories unique selling point is a professional, fast and trusted repair service. With unrivalled turnaround times for repair and a recognised brand, TechHouse Accessories is increasingly becoming the chosen go-to brand for smartphone, tablet repair across the UK.

TechHouse Repairs is the repair solution within TechHouse accessories stores.

Job Summary

As a TechHouse Repair Technician you will work alongside the front of house team to process, liaise with customers and provide a service from the repair department of a TechHouse Repair HUB. You will be required to lead operations as the Head Technician and corresponding with both office staff and customers in order to deliver the repair service as TechHouse Repairs envisions.

Key responsibilities:

  • To consistently ensure that the efficiency and quality of each repair processed is to an extremely high standard.
  • Create a culture of exceptional customer service through an efficient and high quality repair service at all times.
  • Organise and communicate with the all aspects of the TechHouse team to ensure that customers are kept updated on their orders and to ensure that they receive excellent customer service.
Other responsibilities

  • Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times.
  • Act as HUB technician in leading other staff in the repair proposition during trading.
Key Skills, Knowledge and Experience

  • Ideally 5+ years’ experience repairing smartphones and tablets down to PCB level (iPhones, Samsung’s, iPads). Laptop repairers are also desired.
  • Level 3 or 4 manufacturer repair experience is required.
  • Energetic and proactive with an excellent customer focus
  • Positive, can-do and friendly persona
  • Experience of working in a fast paced, pressurised environment
  • Good communication skills
  • Competent in using Microsoft Excel and Word

Salary: 27K – 30K depending upon experience.

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