National Accounts Co-ordinator
National Accounts Co-ordinator – Leicester – £Competitive
3RECRUIT are currently on the lookout for a National Accounts Co-ordinator to join one of our key clients.
My client, a global brand Contractor specialise in the provision of new and used heavy plant machinery into the Construction and Industrial industries aim to provide their plant with the highest level of product support available in the market.
The main purpose of this role is to respond to National Account Customer service enquiries and orders efficiently and accurately to ensure we meet the customer demand and expectation. This role is a front line, demanding, fast paced Customer facing role which requires you to build strong Customer relationships within the National Accounts sector of the business to ensure we provide a first-class level of Customer Service to the Customer at all times.
Duties:·Build strong and positive relationships with customer database and on occasion face to face.·Build and document knowledge about the customer business and technical setup on and as and when basis.·Feedback any important customer information to the Company.·Prompt upload of National Accounts paperwork to the 24/7 computer system (five-day deadline).·Prompt and accurate updates to the 24/7 computer system.·Manage the recovery and return of machine to the depots to prevent unrecoverable hire charges.·Liaise with Workshop Foreman to manage the repairs through to completion within RTS.·Support Service Department with switchboard overflow calls and other where required.·WIP management (includes chasing and closing off orders and sublets).·WIP revenue management.·Accurate data reporting for Customer.·Accurate data reporting for Product Support Director.·Present a professional image at all times.·Carry out all work practices in line with company health and safety policy.·Meet and exceed customer expectations whilst maintaining profitability.
Essential:·To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone.·Teamwork, ability to work confidently within a group and on own initiative.·Time Management, ability to manage time effectively, prioritising tasks and working to deadlines.·Drive and determination to get things done, make things happen and continually looking for better ways of doing things.·Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving.·Commercial Awareness, ability to understand the commercial realities affecting the organisation.·Flexibility, ability to adapt successfully to changing situations and environments.·Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions.
·Capable of delivering results under pressure and to strict deadlines·Quality focused·Honest, reliable, trustworthy, good time keeper·Ability to be professional, cheerful, co-operative at all times·Ability to be motivated and customer focused ·Clean driving licence and good driving record (if applicable) ·Full driving, Fork Lift Truck driving licence (training will be provided)
For more information please contact 3RECRUIT on 0121 313 3683.
This job was originally posted as www.totaljobs.com/job/78363347