Coach/Mentor - Customer Service/Team Leading/Operations Management

3aaa Apprenticeships
10 Jan 2018
02 Feb 2018
Contract Type
Full Time
3aaa Apprenticeships, a Grade 1 Outstanding Ofsted awarded training provider, specialising in the delivery of Professional Services Apprenticeships have an exciting opportunity for a Coach/Mentor to deliver Customer Service L2, Team Leader L3 and Operations Manager L5.

A Trainer-Coach will have responsibility for the delivery and assessment of the Apprenticeship programmes within their subject specialism this may include levels 3, 5 and 6. This will be carried out at their designated site(s) as this is typically a field-based role, and will be based on the location/s of the Apprentices. They will be responsible for a caseload of Apprentice learners whom they will coach, train and monitor the learning and progression throughout the duration of programme.

Trainers may act as Personal Tutors, coach, internal quality assurers and assist with the recruitment and selection of apprentices.

Key Tasks and Accountabilities

·To deliver classroom-based and/or remote 1:1 sessions to Apprentices associated with their subject specialism against the Apprenticeship Programme and level

·To continuously improve and update teaching resources within their remit and capabilities subject to internal quality assurance

·To use a range of teaching and learning techniques

·To provide Apprentices with support in the classroom and remotely on a 1:1 basis

·To assess Apprentice achievements

·To support and deliver functional skills English, ICT and maths at the appropriate level

·To support Apprentices to achieve CMI qualification where appropriate

·To ensure each Apprentice is following the agreed programme and schedule

·To actively support fellow members within the team

·To report Apprentice issues to their Line Manager

·To report to their Line Manager any disciplinary and/or classroom/learner management issues

·To mentor Apprentices to achieve and learn professional skills required for the work place in line with the appropriate Apprenticeship Standard

·To adapt delivery and assessment to meet the broad range of learning needs including the needs of those with learning difficulties and/or disabilities

·To monitor the progress of the Apprentices within their caseload

·To maintain appropriate tracking systems and procedures relating to quality, compliance, management and assessment in line with AO, Apprenticeship Standards, 3aaa and all other regulatory requirements

·To ensure your compliance with business systems and procedures

·To carry out and record regular Apprentice reviews as required

·To maintain professional knowledge in the subject/sector specialism and models of curriculum development

·To have effective awareness of raising attendance, retention and achievement

·To provide a professional customer service to external and internal customers

·To ensure that all the compliance and process requirements of funding partners are met in full

·To carry out regular on-site reviews of materials and delivery methods with the Curriculum Lead for the subject area and report findings

·To review Information technology and how it can be used to extend and enhance the programme

·To perform any ad-hoc duties that the Company considers to be reasonable.

·To be mindful of own personal safety and the safety of apprentices and colleagues in line with The Safe Guarding Policy and to report any areas for concern as appropriate

·Attend training courses to further your personal development and knowledge

·To embed British Values, Equality and Diversity, Employability and Health and Safety into all programme delivery

·To provide IAG at key points within the learning journey

Qualifications and Knowledge


·Appropriate subject specialism qualification at level 3 or above

·Ability to teach and assess at all levels of subject specialism/s required to fulfil the role

·Relevant occupational competence

·Hold or be willing to work towards the Level 3 Certificate in Assessing Vocational (TAQA L3). A1 D32/33 acceptable providing practice/CPD is up to date.

·Focused on achieving outstanding retention and achievement rates

·Overall sound educational background

·GCSE Grade C or above English and maths

·Be confident and comfortable supporting Functional Skills English and maths with apprentices on a 1:1 basis


·Previous IQA experience

·Previous experience delivering both financial and management accounting elements

·You will be rated as ‘excellent’ as a Trainer evidenced by learner feedback

·The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice. D34 or V1 acceptable providing practice/CPD is up to date. Or willingness to work towards TAQA L4.

·Functional Skills English and maths Level 2

All applicants require a full clean driving license and have their own transport.

There is a requirement to pass an Enhanced DBS check. This will be paid for by 3aaa.

This role requires travel over a large geographical area, so flexibility and willingness to travel is essential.

About us

3aaa Apprenticeships is an Ofsted Grade 1 Outstanding training provider specialising in the delivery of apprenticeship programmes across the country.

We aim to provide the next generation of high quality IT employees, Digital Marketing executives, Financial Services staff, Managers and Accountants to feed the demand for qualified professionals through the exceptional delivery of Level 3, 4 & 5 training and professional qualifications. We also have a significant number of Levy paying clients from Blue Chip companies and many education and sporting organisations. Our wider offer to clients continues to expand and grow to meet new demands.

3aaa Apprenticeships is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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