Claims Assessor - West Midlands

B C T Resourcing
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Claims Assessor
West Midlands
20000 - 25000 per annum + Benefits


* Putting customer's interests at the heart of how we conduct business. Demonstrated through your individual behaviours with a clear focus on treating our customers fairly and delivering the right outcomes at all stages throughout the product lifecycle.
* Ensure you positively demonstrate and evidence the Company Values and Leadership/Personal imperatives supporting the delivery of fair customer outcomes.

Role Profile

* To be a member of a competent and efficient team of claims analysts who deliver the technical claims assessment and underwriting function for all applicable Admin Re UK books of business.
* To achieve the agreed service standards for underwriting and claims assessment, and actively manage own case loads and work flows to consistently meet these standards.
* To provide accurate statistical and management information as required.
* To follow underwriting and claims management protocols and procedure manuals,
* To develop and utilise own knowledge and experience of cost effective claims management techniques consistent with industry practices, and to ensure cost efficient implementation of process changes.
* To ensure adherence to Corporate Governance requirements, with particular reference to internal company authority limits, client (Aviva) authority limits, and reinsurers' limits.
* To liaise with the legal, complaints and media function concerning cases escalated to legal, complaint referrals and media cases.
* Control of material financial commitment on behalf of the Business, involving hundreds of thousands of pounds per month, requiring considerable knowledge and expertise.
* To maintain an understanding and awareness of Companyrisk policies relevant to this role (mainly compliance, reputational, operational, and expense risks).
* Permission or training to underwrite and authorise claims in line with the:
* Company authority Matrix (expected full competency level 3 for at least two claims types )
* Aviva Technical Claims policy
* All applicable reinsurer's Claims Authority Limits (CALs)


* Ability to build relationships with appropriate relevant specialists
* Excellent interpersonal skills/influencing and negotiating skills
* Excellent listening skills
* Customer empathy
* Ability to remain composed and focus on the customer when under pressure
* Proven ability to adapt to change and have a flexible attitude to work


* Minimum two years Life & Health experience, ideally in a Claims related or Life & Pensions technical environment.
* Experience of underwriting reinstatements and ad-hoc policy increases desirable
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