Mobile Phone Technician

10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Mobile Phone Technician 21-23k plus 15% bonus

iSmash specialises in the express repair of smartphones, tablets and computers. iSmash launched in 2013 on the King’s Road, London and has since grown to 30 high street and shopping centre location across London. Now with a nationwide expansion planned for 2017 and beyond, the excitement within the team of the opportunity to deliver our service to even more customers in need, is building.

Mobile Phone Technician job Summary

As an iSmash Technician you will work alongside the front of house team to process and provide a service from the repair department of an iSmash store. You will be required to process repair operations by completing repairs as directed by the Store Head Technician and corresponding with both sales staff and customers in order to deliver the repair service as iSmash envisions.

Mobile Phone Technician key responsibilities:

    To consistently ensure that the efficiency and quality of each repair processed is to an extremely high standard.Create a culture of exceptional customer service through an efficient and high quality repair service at all times.Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.
Mobile Phone Technician other responsibilities

    Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times.Follow directions from the Store head technician as they lead the technical team throughout trading.
Mobile Phone Technician Key Skills, Knowledge and Experience

·Ideally 1+ years’ experience repairing smartphones and tablets (iPhones, Samsung’s, iPad, MacBook’s). (Level 2)

·Ideally 2+ years repairing computers.

·Level 3 repair experience is desired.

·Energetic and proactive with an excellent customer focus

·Positive, can-do and friendly persona

·Experience of working in a fast paced, pressurised environment

Mobile Phone Technician Benefits

·23 days holiday plus 8 days bank holidays

·15% monthly bonus


·Discounts on repairs and store purchases

·Monthly team nights out

·Opportunities for progression

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